Brooken Hill Health and Rehab, LLC

Name: Brooken Hill Health and Rehab, LLC
Address: 9000 HWY 71 SOUTH, Fort Smith, AR, 72908, US
Telephone: 4794092450

9000 Hwy 71 South, Fort Smith, AR 72908 · Sebastian County · 125 certified beds · avg 104 residents/day · certified since Sep 17, 2024

Part of chain: CENTRAL ARKANSAS NURSING CENTERS (38 facilities, chain avg rating 3.6★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

6.61

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (9)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 23, 2026	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Apr 23, 2026	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Apr 23, 2026	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Apr 23, 2026	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Apr 23, 2026	D · Potential for harm, one-off	The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way.
Apr 23, 2026	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Apr 23, 2026	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Apr 23, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Nov 7, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint

Inspection trend by year

Year	Citations	Serious (G–L)	Worst severity that year
2025	1	0	D
2026	8	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Arkansas avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	6.61	4.71	3.95	top 2% in Arkansas; top 2% in the U.S.
Registered Nurse hours	0.34	0.48	0.69	bottom 20% in Arkansas; bottom 14% in the U.S.
Weekend total nurse staffing	5.48	4.04	3.50	top 4% in Arkansas; top 3% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.13	0.28	0.48	bottom 7% in Arkansas; bottom 3% in the U.S.
Total nursing staff turnover (%)	0.0	49.5	45.8	—
RN turnover (%)	0.0	44.8	42.9	—

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.80, RN 0.30, weekend 4.81. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 2/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Norsworthy, David	Individual	5% or Greater Indirect Ownership Interest	30%	02/08/2023
Le, Thanh	Individual	Operational/Managerial Control	NOT APPLICABLE	08/01/2024
Le, Thanh	Individual	ADP of the SNF	NOT APPLICABLE	08/01/2024
Morton, Michael	Individual	Corporate Officer	NOT APPLICABLE	03/01/2024
Norsworthy, David	Individual	ADP of the SNF	NOT APPLICABLE	08/01/2025
Terry, Kristi	Individual	Operational/Managerial Control	NOT APPLICABLE	08/01/2024
Terry, Kristi	Individual	ADP of the SNF	NOT APPLICABLE	08/01/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Fianna Hills Nursing and Rehabilitation Center	1.0 mi	Fort Smith, AR	★★★☆☆	3/5
Covington Court Health and Rehabilitation Center	2.9 mi	Fort Smith, AR	★★★★☆	4/5
The Blossoms at Fort Smith Rehab & Nursing Center	3.2 mi	Fort Smith, AR	★☆☆☆☆	2/5
Riverside Health Services	4.6 mi	Arkoma, OK	★☆☆☆☆	2/5
Ashton Place Health and Rehab, LLC	4.6 mi	Barling, AR	★★★★☆	4/5
Chapel Ridge Health and Rehab	4.8 mi	Fort Smith, AR	★★★★☆	3/5
Methodist Health and Rehab	4.9 mi	Fort Smith, AR	★★★☆☆	3/5
Pocola Health and Rehab	5.1 mi	Pocola, OK	★☆☆☆☆	2/5	abuse
Legacy Health and Rehabilitation Center	7.8 mi	Fort Smith, AR	★★☆☆☆	2/5
Pink Bud Home for the Golden Years	9.1 mi	Greenwood, AR	★☆☆☆☆	1/5	SFF

Compare this facility with the 3 closest →

All facilities in Fort Smith →

Facility data as of CMS processing date 2026-08-01. CCN 045479.

The Care File

Visit checklist — Brooken Hill Health and Rehab, LLC

9000 Hwy 71 South, Fort Smith, AR 72908 · 4794092450

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 045479 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)