How to file a complaint about care →
No fines or payment denials in the published 3-year window.
West Suburban Medical Ctr
3 Erie Court, Oak Park, IL 60302 (opens Google Maps) · Cook County · (708) 763-6018· 50 certified beds · avg 6 residents/day · certified since Feb 25, 1993 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
4/5
Health inspection rating (on-site)
inspected Oct 10, 2024
1
Serious findings on record
most recent Apr 2, 2026
$0
Fines, last 3 years
—
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, isolated · Apr 2, 2026 · F-0627 · triggered by a complaint
The facility did not make sure a transfer or discharge met the resident's needs and preferences, or did not properly prepare the resident to leave safely.
▲ Actual harm, isolated · Apr 2, 2026 · F-0627 · triggered by a complaint
The facility did not make sure a transfer or discharge met the resident's needs and preferences, or did not properly prepare the resident to leave safely.
Why it matters: A rushed or poorly planned move can leave a resident somewhere that can't meet their needs.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Inspection findings in the public record
Showing the latest 3 of 14 inspection findings. Open the full record below to read every finding.
The facility did not make sure a transfer or discharge met the resident's needs and preferences, or did not properly prepare the resident to leave safely. · from a complaint F-0627
The facility, when closing, did not submit a timely and acceptable closure plan, notify the proper authorities, and ensure residents were transferred safely and in an orderly way. · from a complaint F-0845
The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. F-0554
View all 14 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 2, 2026 | ▲ G · Actual harm, isolated | The facility did not make sure a transfer or discharge met the resident's needs and preferences, or did not properly prepare the resident to leave safely. · from a complaint · F-0627 |
| Apr 2, 2026 | F · Potential for more than minimal harm, widespread | The facility, when closing, did not submit a timely and acceptable closure plan, notify the proper authorities, and ensure residents were transferred safely and in an orderly way. · from a complaint · F-0845 |
| Oct 10, 2024 | D · Potential for more than minimal harm, isolated | The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. · F-0554 |
| Oct 10, 2024 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Oct 10, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · F-0698 |
| Sep 28, 2023 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Sep 28, 2023 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| Sep 28, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Sep 28, 2023 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Sep 28, 2023 | D · Potential for more than minimal harm, isolated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · from a complaint · F-0759 |
| Sep 28, 2023 | D · Potential for more than minimal harm, isolated | The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. · F-0883 |
| Sep 28, 2023 | D · Potential for more than minimal harm, isolated | The facility did not educate residents and staff about COVID-19 vaccination, offer the vaccine to those eligible after that education, or properly document everyone's vaccination status. · F-0887 |
| Aug 25, 2022 | F · Potential for more than minimal harm, widespread | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| Aug 25, 2022 | E · Potential for more than minimal harm, pattern | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578 |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (7 → 3).
All citationsSerious citations (G–L)
2022
All citations: 2
Serious citations (G–L): 0
2023
All citations: 7
Serious citations (G–L): 0
2024
All citations: 3
Serious citations (G–L): 0
2026
All citations: 2
Serious citations (G–L): 1
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 2 | 0 | F |
| 2023 | 7 | 0 | E |
| 2024 | 3 | 0 | D |
| 2026 | 2 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityIllinois averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: Not reported
Illinois average: 2.99
U.S. average: 3.95
Registered Nurse hours
This facility: Not reported
Illinois average: 0.63
U.S. average: 0.69
Weekend total nurse staffing
This facility: Not reported
Illinois average: 2.67
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Illinois avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | — | 2.99 | 3.95 | — |
| Registered Nurse hours | — | 0.63 | 0.69 | — |
| Weekend total nurse staffing | — | 2.67 | 3.50 | — |
| Weekend RN hours (not acuity-adjusted) | — | 0.56 | 0.48 | — |
| Total nursing staff turnover (%) | — | 44.5 | 45.8 | — |
| RN turnover (%) | — | 41.8 | 42.9 | — |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total —, RN —, weekend —.Comparing with Medicare Care Compare? Care Compare shows the raw figure (— here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 1/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: —/5 · short-stay residents: 5/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for West Suburban Medical Ctr. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Aum Global Healthcare Management, LLC | Organization | Direct Ownership Interest | NOT APPLICABLE | 12/03/2022 |
| Greenberg, Michele | Individual | Indirect Ownership Interest | NOT APPLICABLE | 12/03/2022 |
| Patlola, Rathnaker | Individual | Indirect Ownership Interest | NOT APPLICABLE | 12/03/2022 |
| Prasad, Manoj | Individual | Indirect Ownership Interest | NOT APPLICABLE | 12/03/2022 |
| Greenberg, Michele | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/03/2022 |
| Greenberg, Michele | Individual | ADP of the SNF | NOT APPLICABLE | 12/03/2022 |
| Patlola, Rathnaker | Individual | ADP of the SNF | NOT APPLICABLE | 12/03/2022 |
| Prasad, Manoj | Individual | Corporate Officer | NOT APPLICABLE | 12/03/2022 |
| Prasad, Manoj | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/03/2022 |
| Prasad, Manoj | Individual | ADP of the SNF | NOT APPLICABLE | 12/03/2022 |
All 10 owning or managing parties CMS has on file are shown — none excluded.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Before a resident is discharged or transferred, how do you make sure the new place can actually meet their needs?"
- "Is this facility financially stable, and what protections would residents have if it ever closed?"
- "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "How do you coordinate and monitor care for residents who receive dialysis?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 204 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Complete Care at the Boulevard | 0.7 mi | Chicago, IL | ★☆☆☆☆ | 1/5 | abuse |
| Austin Oasis, the | 1.5 mi | Chicago, IL | ★☆☆☆☆ | 1/5 | abuse |
| Oak Park Oasis | 1.5 mi | Oak Park, IL | ★☆☆☆☆ | 2/5 | abuse |
| Ryze West | 1.5 mi | Chicago, IL | ★★☆☆☆ | 2/5 | |
| Berkeley Nursing & Rehab Center | 1.7 mi | Oak Park, IL | ★★★★☆ | 4/5 | |
| Central Nursing Home | 2.4 mi | Chicago, IL | ★☆☆☆☆ | 2/5 | abuse |
| Landmark of Cicero Rehabilitation and Nursing Cent | 2.8 mi | Cicero, IL | —/5 | SFF | |
| Pearl of Montclare, the | 3.1 mi | Chicago, IL | ★★☆☆☆ | 2/5 | |
| Aperion Care Forest Park | 3.1 mi | Forest Park, IL | ★☆☆☆☆ | 1/5 | abuse |
| Bria of Elmwood Park | 3.3 mi | Elmwood Park, IL | ★☆☆☆☆ | 1/5 | abuseSFF |
| Community First Medical Center | 3.8 mi | Chicago, IL | ★★★★★ | 4/5 | |
| Gottlieb Memorial Hospital | 3.9 mi | Melrose Park, IL | ★★★★★ | 5/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Cook, IL — 202 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Westminster Place — Evanston, IL · overall 5/5
- Westwood Vlge Nrsg and RHB Ctr — Chicago, IL · overall 1/5
- Winston Manor CNV & Nursing — Chicago, IL · overall 2/5abuse
- Addolorata Villa — Wheeling, IL · overall 5/5
- Admiral at the Lake, the — Chicago, IL · overall 4/5
- Ahva Care of Stickney — Stickney, IL · overall 3/5
- Alden Des Plaines Rehab & HC — Des Plaines, IL · overall 4/5
- Alden Estates of Barrington — Barrington, IL · overall 4/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 145743.