Union House Nursing Home
3086 Glover Street, Glover, VT 05839 · Orleans County · 44 certified beds · avg 43 residents/day · certified since Jul 1, 1991
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Oct 11, 2023 · F-0689
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Nov 11, 2023 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Oct 11, 2023 · F-0699
The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from.
Why it matters: Care that ignores a resident's trauma or culture can cause distress and damage their trust in caregivers.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Nov 11, 2023 (Deficient, Provider has date of correction)
All citations in the current public record (24)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| May 7, 2026 | E · Potential for harm, repeated | The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint |
| May 7, 2026 | D · Potential for harm, one-off | The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. · from a complaint |
| Feb 19, 2026 | F · Potential for harm, facility-wide | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Feb 19, 2026 | E · Potential for harm, repeated | The facility did not make sure its nurse aides had the skills needed to care for residents, including training in dementia care and abuse prevention. |
| Feb 19, 2026 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Feb 19, 2026 | D · Potential for harm, one-off | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. |
| Feb 19, 2026 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Feb 19, 2026 | D · Potential for harm, one-off | The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from. |
| Nov 26, 2025 | D · Potential for harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Dec 18, 2024 | E · Potential for harm, repeated | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. |
| Dec 18, 2024 | E · Potential for harm, repeated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Dec 18, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Dec 18, 2024 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| May 15, 2024 | C · Minimal risk, facility-wide | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint |
| Feb 28, 2024 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Jan 2, 2024 | D · Potential for harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Oct 11, 2023 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Oct 11, 2023 | ▲ G · Actual harm, one-off | The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from. |
| Oct 11, 2023 | F · Potential for harm, facility-wide | The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing. |
| Oct 11, 2023 | E · Potential for harm, repeated | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
| Oct 11, 2023 | E · Potential for harm, repeated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Oct 11, 2023 | E · Potential for harm, repeated | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Oct 11, 2023 | D · Potential for harm, one-off | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. |
| Aug 9, 2023 | D · Potential for harm, one-off | The facility did not provide safe and appropriate pain management for a resident who needed it. · from a complaint |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (4 → 6).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 8 | 2 | G ▲ |
| 2024 | 7 | 0 | E |
| 2025 | 1 | 0 | D |
| 2026 | 8 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
2 fines totaling $18,418, plus 1 Medicare payment denial period.
| Date | Type | Amount / length |
|---|---|---|
| Oct 11, 2023 | Fine | $7,901 |
| Oct 11, 2023 | Fine | $10,517 |
| Oct 11, 2023 | Payment Denial | 32 days from Jan 11, 2024 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Vermont avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.67 | 4.34 | 3.95 | top 42% in Vermont; top 19% in the U.S. |
| Registered Nurse hours | 0.82 | 0.82 | 0.69 | top 42% in Vermont; top 26% in the U.S. |
| Weekend total nurse staffing | 3.81 | 3.76 | 3.50 | top 48% in Vermont; top 29% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.60 | 0.52 | 0.48 | top 36% in Vermont; top 23% in the U.S. |
| Total nursing staff turnover (%) | 77.6 | 55.4 | 45.8 | bottom 7% in Vermont; bottom 3% in the U.S. |
| RN turnover (%) | 54.5 | 39.9 | 42.9 | bottom 29% in Vermont; bottom 29% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.06, RN 0.71, weekend 3.31. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: —/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Francis E Cheney Jr Estate | Organization | 5% or Greater Direct Ownership Interest | 50% | 02/01/2024 |
| Atwood, Dale | Individual | Corporate Officer | NOT APPLICABLE | 07/15/2024 |
| Atwood, Dale | Individual | ADP of the SNF | NOT APPLICABLE | 07/15/2024 |
| Bergeron, Travis | Individual | Corporate Officer | NOT APPLICABLE | 01/25/2025 |
| Bergeron, Travis | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/25/2025 |
| Bergeron, Travis | Individual | ADP of the SNF | NOT APPLICABLE | 01/23/2025 |
| Cummings, Holly | Individual | Corporate Officer | NOT APPLICABLE | 01/28/2025 |
| Cummings, Holly | Individual | ADP of the SNF | NOT APPLICABLE | 01/28/2025 |
| Fatigati, Maria | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/24/2022 |
| Fatigati, Maria | Individual | ADP of the SNF | NOT APPLICABLE | 10/24/2022 |
| Francis E Cheney Jr Estate | Organization | ADP of the SNF | NOT APPLICABLE | 02/01/2024 |
| Rice, Warren | Individual | Corporate Officer | NOT APPLICABLE | 01/28/2025 |
| Rice, Warren | Individual | ADP of the SNF | NOT APPLICABLE | 01/28/2025 |
| Russell, Patricia | Individual | 5% or Greater Security Interest | NOT APPLICABLE | 01/01/2000 |
| Russell, Patricia | Individual | Corporate Director | NOT APPLICABLE | 01/01/2000 |
| Russell, Patricia | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2000 |
| Russell, Patricia | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2000 |
| Russell, Patricia | Individual | General Partnership Interest | NOT APPLICABLE | 01/01/1999 |
| Russell, Patricia | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2000 |
| Wells Fargo Bank, N.a. | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 02/10/2007 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "How do you learn about each resident's background and history, and how does that shape their care?"
- "What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
- "How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "What specific training do your nurse aides complete in dementia care and abuse prevention, and how often is it refreshed?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Greensboro Nursing Home | 6.8 mi | Greensboro, VT | ★★★★☆ | 3/5 | |
| Maple Lane Nursing Home | 8.5 mi | Barton, VT | ★★★★★ | 5/5 | |
| Pines Rehab & Health Center | 15.0 mi | Lyndonville, VT | ★★★★☆ | 4/5 | |
| St. Johnsbury Health & Rehab | 18.2 mi | Saint Johnsbury, VT | ★☆☆☆☆ | 1/5 | SFF |
| Bel Aire Center | 19.2 mi | Newport, VT | ★★☆☆☆ | 2/5 | |
| The Manor, INC. | 19.9 mi | Morrisville, VT | ★★★☆☆ | 3/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 475036.