The Manor, INC.
577 Washington Highway, Morrisville, VT 05661 · Lamoille County · 72 certified beds · avg 67 residents/day · certified since May 1, 2000
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Dec 16, 2024 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Nov 14, 2024 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, one-off · Dec 16, 2024 · F-0607 · triggered by a complaint
The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Why it matters: Without working prevention policies, mistreatment is more likely to happen and less likely to be caught.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Nov 20, 2024 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Feb 7, 2024 · F-0684
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Mar 7, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (14)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 15, 2026 | F · Potential for harm, facility-wide | The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. |
| Apr 15, 2026 | D · Potential for harm, one-off | The facility did not keep residents' personal and medical information private and confidential. |
| Apr 15, 2026 | D · Potential for harm, one-off | The facility admitted a resident without a doctor's order, or did not make sure each resident stayed under a doctor's ongoing care. |
| Apr 15, 2026 | D · Potential for harm, one-off | The facility did not make sure the resident's doctor reviewed their care and wrote, signed, and dated progress notes and orders at each required visit. |
| Apr 15, 2026 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Nov 25, 2025 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint |
| Apr 23, 2025 | C · Minimal risk, facility-wide | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Dec 16, 2024 | ▲ J · Immediate jeopardy, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Dec 16, 2024 | ▲ J · Immediate jeopardy, one-off | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint |
| Dec 16, 2024 | D · Potential for harm, one-off | The facility did not train its staff on dementia care and on recognizing and reporting abuse, neglect, and exploitation. · from a complaint |
| Feb 7, 2024 | ▲ G · Actual harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Feb 7, 2024 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Feb 7, 2024 | D · Potential for harm, one-off | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. |
| Feb 7, 2024 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (1 → 5).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 7 | 3 | J ▲ |
| 2025 | 2 | 0 | F |
| 2026 | 5 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
2 fines totaling $140,856.
| Date | Type | Amount / length |
|---|---|---|
| Dec 16, 2024 | Fine | $112,847 |
| Feb 7, 2024 | Fine | $28,009 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Vermont avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.71 | 4.34 | 3.95 | top 36% in Vermont; top 18% in the U.S. |
| Registered Nurse hours | 0.77 | 0.82 | 0.69 | bottom 48% in Vermont; top 29% in the U.S. |
| Weekend total nurse staffing | 4.42 | 3.76 | 3.50 | top 23% in Vermont; top 13% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.32 | 0.52 | 0.48 | bottom 16% in Vermont; bottom 37% in the U.S. |
| Total nursing staff turnover (%) | 63.6 | 55.4 | 45.8 | bottom 32% in Vermont; bottom 11% in the U.S. |
| RN turnover (%) | 40.0 | 39.9 | 42.9 | top 45% in Vermont; top 46% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.19, RN 0.69, weekend 3.93. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 2/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Smith, Lynnette | Individual | Direct Ownership Interest | NOT APPLICABLE | 03/06/2006 |
| Smith, Lynnette | Individual | 5% or Greater Indirect Ownership Interest | — | 03/06/2006 |
| The Manor INC | Organization | 5% or Greater Direct Ownership Interest | 100% | 04/15/1999 |
| Birmingham, Lisa | Individual | Trustee of the SNF | NOT APPLICABLE | 01/11/2023 |
| Norder, Angela | Individual | Trustee of the SNF | NOT APPLICABLE | 01/01/2008 |
| Smith, Lynnette | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/06/2006 |
| Smith, Lynnette | Individual | ADP of the SNF | NOT APPLICABLE | 03/06/2006 |
| The Manor INC | Organization | ADP of the SNF | NOT APPLICABLE | 04/15/1999 |
| Van Vogelpoel, Tusa | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/01/2025 |
| Van Vogelpoel, Tusa | Individual | ADP of the SNF | NOT APPLICABLE | 04/01/2025 |
| Yacovone, Dave | Individual | Trustee of the SNF | NOT APPLICABLE | 01/01/2011 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
- "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
- "Who would be my family member's attending doctor here, and how often would they be seen?"
- "How often does each resident's doctor visit and review their care in person?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Greensboro Nursing Home | 15.0 mi | Greensboro, VT | ★★★★☆ | 3/5 | |
| Union House Nursing Home | 19.9 mi | Glover, VT | ★★★★☆ | 4/5 |
Compare this facility with the 2 closest →
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Facility data as of CMS processing date 2026-08-01. CCN 475057.