The Village at Incarnate Word

Name: The Village at Incarnate Word
Address: 4707 BROADWAY, San Antonio, TX, 78209, US
Telephone: 2108297561

4707 Broadway, San Antonio, TX 78209 · Bexar County · 60 certified beds · avg 57 residents/day · certified since Jun 3, 2021

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.32

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (17)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Dec 12, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Dec 12, 2025	E · Potential for harm, repeated	The facility did not have a policy covering how food brought in by family and visitors is used and stored safely.
Dec 12, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Dec 12, 2025	C · Minimal risk, facility-wide	The facility did not dispose of garbage and refuse properly.
May 16, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Sep 27, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Sep 27, 2024	E · Potential for harm, repeated	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Sep 27, 2024	E · Potential for harm, repeated	The facility did not have a policy covering how food brought in by family and visitors is used and stored safely.
Sep 27, 2024	E · Potential for harm, repeated	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.
Sep 27, 2024	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Sep 27, 2024	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Sep 27, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Sep 27, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Aug 11, 2023	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint
Aug 11, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint
Aug 11, 2023	D · Potential for harm, one-off	The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems. · from a complaint
Aug 11, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (8 → 4).

Year	Citations	Worst severity that year
2023	4	E
2024	8	F
2025	5	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Texas avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.32	3.46	3.95	top 9% in Texas; top 28% in the U.S.
Registered Nurse hours	0.37	0.44	0.69	bottom 46% in Texas; bottom 18% in the U.S.
Weekend total nurse staffing	3.90	3.04	3.50	top 8% in Texas; top 26% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.26	0.34	0.48	bottom 41% in Texas; bottom 24% in the U.S.
Total nursing staff turnover (%)	27.0	55.3	45.8	top 3% in Texas; top 9% in the U.S.
RN turnover (%)	0.0	54.6	42.9	—

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.84, RN 0.33, weekend 3.48. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 3/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Incarnate Word Retirement Community, INC.	Organization	5% or Greater Direct Ownership Interest	100%	04/07/1989
Bland, Elizabeth	Individual	Corporate Officer	NOT APPLICABLE	07/17/2024
Campbell, Leroy	Individual	Corporate Officer	NOT APPLICABLE	11/11/2024
Carvajal Pharmacy LTC	Organization	ADP of the SNF	NOT APPLICABLE	08/14/1997
Congregation of the Sisters of Charity of the Incarnate Word, San Anto	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2024
Incarnate Word Retirement Community, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	04/07/1989
Incarnate Word Retirement Community, INC.	Organization	ADP of the SNF	NOT APPLICABLE	05/13/2025
Kline, Gwen	Individual	Operational/Managerial Control	NOT APPLICABLE	06/19/2024
Kline, Gwen	Individual	ADP of the SNF	NOT APPLICABLE	10/01/2024
Nixon, Daniel	Individual	ADP of the SNF	NOT APPLICABLE	12/02/2024
Select Rehabilitation, LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/01/2021
Zarate, Rudolfo	Individual	ADP of the SNF	NOT APPLICABLE	04/01/2019

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What are your rules for bringing in my family member's favorite foods, and how are they stored?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can I see where garbage is stored and how often it's removed?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
"What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Parklane West Healthcare Center	1.1 mi	San Antonio, TX	★☆☆☆☆	1/5
Sage Park San Antonio	2.0 mi	San Antonio, TX	★★★☆☆	2/5
San Pedro Manor	2.5 mi	San Antonio, TX	★★★★☆	3/5
Meridian Care Monte Vista	2.5 mi	San Antonio, TX	★☆☆☆☆	1/5
San Antonio North Nursing and Rehabilitation	2.5 mi	San Antonio, TX	★☆☆☆☆	1/5
St. Francis Nursing Home	2.6 mi	San Antonio, TX	★★★★☆	4/5
Northeast Rehabilitation and Healthcare Center	2.8 mi	San Antonio, TX	★☆☆☆☆	1/5
Memorial Medical Nursing and Rehabilitation	2.8 mi	San Antonio, TX	★☆☆☆☆	1/5
Broadway Nursing & Rehabilitation	2.9 mi	San Antonio, TX	★☆☆☆☆	2/5
River City Care Center	2.9 mi	San Antonio, TX	★☆☆☆☆	2/5	abuse

Compare this facility with the 3 closest →

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Facility data as of CMS processing date 2026-08-01. CCN 676498.

The Care File

Visit checklist — The Village at Incarnate Word

4707 Broadway, San Antonio, TX 78209 · 2108297561

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What are your rules for bringing in my family member's favorite foods, and how are they stored?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can I see where garbage is stored and how often it's removed?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
☐ "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 676498 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)