Army Residence Community

Name: Army Residence Community
Address: 7400 CRESTWAY DR, San Antonio, TX, 78239, US
Telephone: 2106465200

7400 Crestway Dr, San Antonio, TX 78239 · Bexar County · 91 certified beds · avg 58 residents/day · certified since Jun 18, 1997 · Medicare only — not Medicaid certified

Certified for Medicare only. Medicare pays for short rehabilitation stays, not for long-term care — and this facility cannot bill Medicaid, which is what most families rely on for a long stay. Ask what a long-term stay here would cost and how it would be paid for. Who pays for nursing home care →

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.63

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (18)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 5, 2025	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Jun 5, 2025	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Jun 5, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jul 25, 2024	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Jul 25, 2024	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Apr 26, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint
Apr 26, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Apr 26, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
Mar 3, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 3, 2023	E · Potential for harm, repeated	The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council.
Mar 3, 2023	E · Potential for harm, repeated	The facility did not keep residents' personal and medical information private and confidential.
Mar 3, 2023	E · Potential for harm, repeated	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Mar 3, 2023	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 3, 2023	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Mar 3, 2023	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Mar 3, 2023	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Mar 3, 2023	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Mar 3, 2023	D · Potential for harm, one-off	The facility did not arrange hospice services for a resident who needed them, or help the resident move to a facility that could arrange hospice. Hospice provides comfort-focused care for people nearing the end of life.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (3 → 3).

Year	Citations	Worst severity that year
2023	10	F
2024	5	F
2025	3	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Texas avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.63	3.46	3.95	top 6% in Texas; top 20% in the U.S.
Registered Nurse hours	0.48	0.44	0.69	top 29% in Texas; bottom 35% in the U.S.
Weekend total nurse staffing	3.89	3.04	3.50	top 9% in Texas; top 26% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.41	0.34	0.48	top 24% in Texas; top 46% in the U.S.
Total nursing staff turnover (%)	40.0	55.3	45.8	top 20% in Texas; top 36% in the U.S.
RN turnover (%)	33.3	54.6	42.9	top 20% in Texas; top 33% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.19, RN 0.43, weekend 3.51. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Army Retirement Residence Foundation San Antonio	Organization	Operational/Managerial Control	NOT APPLICABLE	04/01/2010
Bergner, Kevin	Individual	Corporate Director	NOT APPLICABLE	06/01/2017
Brewer, Jessie	Individual	Corporate Director	NOT APPLICABLE	06/01/2014
Coley, Herb	Individual	Corporate Director	NOT APPLICABLE	06/01/2015
Dentino, David	Individual	Corporate Director	NOT APPLICABLE	06/01/2017
Fulbright, David	Individual	Corporate Officer	NOT APPLICABLE	09/25/2017
Hayes, David	Individual	Corporate Director	NOT APPLICABLE	06/01/2015
Johnson, Roy	Individual	Corporate Officer	NOT APPLICABLE	06/01/2014
Keogh, Maryanne	Individual	W-2 Managing Employee	NOT APPLICABLE	04/01/2010
Keogh, Maryanne	Individual	Corporate Director	NOT APPLICABLE	04/01/2010
Luken, Larry	Individual	Corporate Director	NOT APPLICABLE	06/01/2017
Maxwell, Cem	Individual	Corporate Director	NOT APPLICABLE	06/01/2014
McGuire, Tom	Individual	Corporate Director	NOT APPLICABLE	06/01/2017
Mills, Donald	Individual	Corporate Director	NOT APPLICABLE	06/01/2017
Schneider, Barbara	Individual	Corporate Director	NOT APPLICABLE	06/01/2017
Shoger, Gordon	Individual	Corporate Officer	NOT APPLICABLE	05/01/2017
Solomon, James	Individual	Corporate Director	NOT APPLICABLE	04/01/2010

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Crestway Nursing & Rehabilitation	0.1 mi	San Antonio, TX	★☆☆☆☆	1/5
Avir at Converse	0.9 mi	Converse, TX	★☆☆☆☆	2/5
Avir at Heritage	2.0 mi	San Antonio, TX	★★★☆☆	4/5
Advanced Rehabilitation & Healthcare of Live Oak	2.4 mi	Live Oak, TX	★★★☆☆	2/5
Windcrest Nursing and Rehabilitation	3.0 mi	Windcrest, TX	★☆☆☆☆	2/5
Trucare Living Centers - Selma	4.8 mi	Selma, TX	★★☆☆☆	3/5
San Antonio Wellness & Rehabilitation	4.9 mi	San Antonio, TX	★★☆☆☆	2/5
Northeast Rehabilitation and Healthcare Center	5.3 mi	San Antonio, TX	★☆☆☆☆	1/5
Silver Tree Nursing and Rehabilitation Center	6.1 mi	Schertz, TX	★★☆☆☆	2/5
Avir at Schertz	7.0 mi	Schertz, TX	★★☆☆☆	1/5	abuse
Broadway Nursing & Rehabilitation	7.3 mi	San Antonio, TX	★☆☆☆☆	2/5
Parklane West Healthcare Center	7.4 mi	San Antonio, TX	★☆☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in San Antonio →

Facility data as of CMS processing date 2026-08-01. CCN 675697.

The Care File

Visit checklist — Army Residence Community

7400 Crestway Dr, San Antonio, TX 78239 · 2106465200

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 675697 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)