Symphony Maple Crest

How to file a complaint about care →

5 fines totaling $409,524, plus 2 Medicare payment denial periods.

Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.

What these staffing numbers mean →

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 2.85, RN 0.40, weekend 2.57.Comparing with Medicare Care Compare? Care Compare shows the raw figure (2.85 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 1/5.

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Limited Liability company

All 9 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain Symphony Care Network — 7 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

• Symphony Northwoods — Belvidere, IL · overall 1/5
• Applewood Nursing Center, INC — Woodhaven, MI · overall 1/5
• Caretel Inns of Brighton — Brighton, MI · overall 2/5
• Caretel Inns of Linden — Linden, MI · overall 2/5abuse
• Caretel Inns of Tri-Cities — Bay City, MI · overall 1/5
• Coventry House Inn — St Joseph, MI · overall 4/5

Listed by state, then facility name — not a ranking.

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

• "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
• "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
• "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
• "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
• "How do you help residents maintain their daily living skills, and how do you measure whether it's working?"
• "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
• "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
• "Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"

Also worth asking anywhere

• "Your weekend nurse staffing is reported below the Illinois midpoint — how does the weekend schedule differ from a weekday?"
• "Can I see the plan of correction for the findings in your most recent state inspection?"
• "CMS reports 53% total nursing staff turnover here — who on the care team has been with you longest?"
• "Can I visit again unannounced, at a mealtime or on a weekend?"

Compare this facility with the 3 closest →

All facilities in Belvidere →