Shell Lake Health Care Center

Name: Shell Lake Health Care Center
Address: 802 E CTY HWY B, Shell Lake, WI, 54871, US
Telephone: 7154687292

802 E Cty Hwy B, Shell Lake, WI 54871 · Washburn County · 50 certified beds · avg 42 residents/day · certified since Nov 1, 1994

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.71

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (18)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Dec 23, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Sep 10, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Sep 10, 2025	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Sep 10, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Sep 10, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Sep 10, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Sep 10, 2025	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Sep 10, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 20, 2024	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint
Jun 20, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
Jun 20, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
Jun 20, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Jun 20, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jun 20, 2024	D · Potential for harm, one-off	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint
Jun 20, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 28, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jun 28, 2023	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 28, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (7 → 7).

Year	Citations	Worst severity that year
2023	3	F
2024	7	D
2025	8	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Wisconsin avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.71	4.29	3.95	bottom 34% in Wisconsin; bottom 47% in the U.S.
Registered Nurse hours	0.62	1.01	0.69	bottom 14% in Wisconsin; top 45% in the U.S.
Weekend total nurse staffing	3.35	3.84	3.50	bottom 37% in Wisconsin; bottom 50% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.41	0.68	0.48	bottom 17% in Wisconsin; top 47% in the U.S.
Total nursing staff turnover (%)	48.9	46.9	45.8	bottom 44% in Wisconsin; bottom 40% in the U.S.
RN turnover (%)	16.7	39.7	42.9	top 13% in Wisconsin; top 9% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.62, RN 0.61, weekend 3.27. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 2/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Hansen, Jonathon	Individual	Direct Ownership Interest	NOT APPLICABLE	09/22/2021
Shell Lake SNF LLC	Organization	5% or Greater Direct Ownership Interest	100%	09/22/2021
Spore, Julie	Individual	Direct Ownership Interest	NOT APPLICABLE	09/22/2021
Colvin, David	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2025
Colvin, David	Individual	ADP of the SNF	NOT APPLICABLE	05/01/2025
Dugger, Kristina	Individual	Operational/Managerial Control	NOT APPLICABLE	06/14/2022
Dugger, Kristina	Individual	ADP of the SNF	NOT APPLICABLE	06/14/2022
Hansen, Jonathon	Individual	Operational/Managerial Control	NOT APPLICABLE	09/22/2021
Hansen, Jonathon	Individual	ADP of the SNF	NOT APPLICABLE	09/22/2021
Indianhead Medical Center Shell Lake, INC.	Organization	ADP of the SNF	NOT APPLICABLE	09/22/2021
Klassa, Jennie	Individual	Operational/Managerial Control	NOT APPLICABLE	09/22/2021
Klassa, Jennie	Individual	ADP of the SNF	NOT APPLICABLE	09/22/2021
Sentry Bank	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	09/22/2021
Shell Lake HCC Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	09/22/2021
Shell Lake SNF LLC	Organization	ADP of the SNF	NOT APPLICABLE	09/22/2021
Spore, Julie	Individual	ADP of the SNF	NOT APPLICABLE	09/22/2021
Wipfli LLP	Organization	Operational/Managerial Control	NOT APPLICABLE	09/22/2021
Wipfli LLP	Organization	ADP of the SNF	NOT APPLICABLE	06/30/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you assess and manage residents' pain, especially for those who have trouble communicating?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Dove Healthcare - Spooner	10.9 mi	Spooner, WI	★★☆☆☆	2/5
Care and Rehab - Cumberland	16.3 mi	Cumberland, WI	★★★☆☆	2/5
Frederic Nursing and Rehab Community	19.2 mi	Frederic, WI	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Shell Lake →

Facility data as of CMS processing date 2026-08-01. CCN 525553.

The Care File

Visit checklist — Shell Lake Health Care Center

802 E Cty Hwy B, Shell Lake, WI 54871 · 7154687292

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 525553 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)