Pleasant View Shiawassee County Medical Care Facil

275 Caledonia Drive, Owosso, MI 48867 (opens Google Maps) · Shiawassee County · (989) 743-3491· 136 certified beds · avg 133 residents/day · certified since Jan 1, 1967 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

5/5

Health inspection rating (on-site)

inspected Jun 12, 2025

Serious findings on record

Fines, last 3 years

4.30

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Inspection findings in the public record

Showing the latest 3 of 7 inspection findings. Open the full record below to read every finding.

Jul 2, 2026E · Potential for more than minimal harm, pattern
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint F-0684
Jul 2, 2026D · Potential for more than minimal harm, isolated
The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint F-0842
Jun 12, 2025D · Potential for more than minimal harm, isolated
The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. F-0550

View all 7 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

Date	Severity	What the facility was cited for
Jul 2, 2026	E · Potential for more than minimal harm, pattern	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint · F-0684
Jul 2, 2026	D · Potential for more than minimal harm, isolated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint · F-0842
Jun 12, 2025	D · Potential for more than minimal harm, isolated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550
Jun 12, 2025	D · Potential for more than minimal harm, isolated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761
Mar 22, 2024	D · Potential for more than minimal harm, isolated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint · F-0656
Jan 26, 2024	D · Potential for more than minimal harm, isolated	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · from a complaint · F-0698
Jun 14, 2023	B · Potential for minimal harm, pattern	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641

Inspection trend by year

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01

All citationsSerious citations (G–L)

2023

2024

2025

2026

All bars start at zero. Exact values and supporting details remain below.

Year	Citations	Worst severity that year
2023	1	B
2024	2	D
2025	2	D
2026	2	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01

This facilityMichigan averageU.S. average

Total nurse staffing (hours per resident per day)

4.30

4.32

3.95

Registered Nurse hours

1.16

0.84

0.69

Weekend total nurse staffing

3.81

3.79

3.50

All bars start at zero. Exact values and supporting details remain below.

Measure	This facility	Michigan avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.30	4.32	3.95	top 40% in Michigan; top 29% in the U.S.
Registered Nurse hours	1.16	0.84	0.69	top 16% in Michigan; top 10% in the U.S.
Weekend total nurse staffing	3.81	3.79	3.50	top 37% in Michigan; top 29% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.77	0.49	0.48	top 14% in Michigan; top 12% in the U.S.
Total nursing staff turnover (%)	46.3	44.1	45.8	bottom 43% in Michigan; bottom 46% in the U.S.
RN turnover (%)	51.1	39.2	42.9	bottom 26% in Michigan; bottom 32% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.97, RN 1.07, weekend 3.51.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.97 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 5/5 · long-stay residents: 4/5 · short-stay residents: 5/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Pleasant View Shiawassee County Medical Care Facil. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.

Before you compare prices

Request the room type, effective date and itemized daily rate in writing.
Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

Government - County

Owner / manager	Type	Role	Stake	Since
County of Shiawassee	Organization	5% or Greater Direct Ownership Interest	100%	01/01/1966
Bakousidis, Kelly	Individual	Operational/Managerial Control	NOT APPLICABLE	05/19/2025
Bakousidis, Kelly	Individual	ADP of the SNF	NOT APPLICABLE	05/19/2025
Baldwin, Rachel	Individual	Operational/Managerial Control	NOT APPLICABLE	06/28/2019
Baldwin, Rachel	Individual	ADP of the SNF	NOT APPLICABLE	06/28/2019
Bontrager, Gregory	Individual	Managing Control - Governing Body	NOT APPLICABLE	11/16/2018
Civille, Cynthia	Individual	Managing Control - Governing Body	NOT APPLICABLE	06/15/2017
County of Shiawassee	Organization	ADP of the SNF	NOT APPLICABLE	01/01/1966
Delau, Theresa	Individual	Operational/Managerial Control	NOT APPLICABLE	07/15/2017
Delau, Theresa	Individual	ADP of the SNF	NOT APPLICABLE	07/15/2017
Espinoza, Shana	Individual	Operational/Managerial Control	NOT APPLICABLE	01/16/2017
Espinoza, Shana	Individual	ADP of the SNF	NOT APPLICABLE	01/16/2017
Gokee, Cheri	Individual	Operational/Managerial Control	NOT APPLICABLE	11/15/2021
Gokee, Cheri	Individual	ADP of the SNF	NOT APPLICABLE	11/15/2021
Knauff, Londa	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/1985
Knieper, Kelly	Individual	Operational/Managerial Control	NOT APPLICABLE	07/22/2018
Knieper, Kelly	Individual	ADP of the SNF	NOT APPLICABLE	07/22/2018
Lamb, Sandra	Individual	Operational/Managerial Control	NOT APPLICABLE	11/10/2015
Lamb, Sandra	Individual	ADP of the SNF	NOT APPLICABLE	11/10/2015
Rafie, Ramin	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2023

Showing 20 of 27 parties CMS has on file for this facility; 7 are not displayed. The full list is in the CMS Ownership dataset.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How do you keep residents' medical records accurate, complete, and secure?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"Who completes resident assessments here, and how do you check them for accuracy?"

Also worth asking anywhere

"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the plan of correction for the findings in your most recent state inspection?"
"CMS reports 46% total nursing staff turnover here — who on the care team has been with you longest?"
"The ownership record on file lists 27 owning or managing parties — who makes the decisions about staffing levels?"
"Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Memorial Healthcare Center	1.6 mi	Owosso, MI	★★★★★	5/5
Durand Senior Care and Rehab Center	10.4 mi	Durand, MI	★★★☆☆	3/5
Ovid Healthcare Center	11.5 mi	Ovid, MI	★★★★☆	3/5
Chesaning Nursing and Rehabilitation Center	12.7 mi	Chesaning, MI	★★☆☆☆	2/5
Majestic Care of Flushing	17.1 mi	Flushing, MI	★☆☆☆☆	1/5
Medilodge of Montrose INC	18.8 mi	Montrose, MI	★☆☆☆☆	1/5	abuse
Villa at Beecher Place	18.9 mi	Flint, MI	★☆☆☆☆	1/5	abuseSFF
Willowbrook Manor	18.9 mi	Flint, MI	★★☆☆☆	2/5
Hazel I Findlay Country Manor	19.9 mi	Saint Johns, MI	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in Owosso →

Facility data as of CMS processing date 2026-08-01. CCN 235067.

This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).

The Care File

Visit checklist — Pleasant View Shiawassee County Medical Care Facil

275 Caledonia Drive, Owosso, MI 48867 · (989) 743-3491

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the plan of correction for the findings in your most recent state inspection?"
☐ "CMS reports 46% total nursing staff turnover here — who on the care team has been with you longest?"
☐ "The ownership record on file lists 27 owning or managing parties — who makes the decisions about staffing levels?"
☐ "Can I visit again unannounced, at a mealtime or on a weekend?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 235067 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)