Pleasant View Shiawassee County Medical Care Facil
275 Caledonia Drive, Owosso, MI 48867 · Shiawassee County · 136 certified beds · avg 133 residents/day · certified since Jan 1, 1967
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (7)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jul 2, 2026 | E · Potential for harm, repeated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Jul 2, 2026 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint |
| Jun 12, 2025 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Jun 12, 2025 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Mar 22, 2024 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint |
| Jan 26, 2024 | D · Potential for harm, one-off | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · from a complaint |
| Jun 14, 2023 | B · Minimal risk, repeated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 1 | 0 | B |
| 2024 | 2 | 0 | D |
| 2025 | 2 | 0 | D |
| 2026 | 2 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Michigan avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.30 | 4.32 | 3.95 | top 40% in Michigan; top 29% in the U.S. |
| Registered Nurse hours | 1.16 | 0.84 | 0.69 | top 16% in Michigan; top 10% in the U.S. |
| Weekend total nurse staffing | 3.81 | 3.79 | 3.50 | top 37% in Michigan; top 29% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.77 | 0.49 | 0.48 | top 14% in Michigan; top 12% in the U.S. |
| Total nursing staff turnover (%) | 46.3 | 44.1 | 45.8 | bottom 43% in Michigan; bottom 46% in the U.S. |
| RN turnover (%) | 51.1 | 39.2 | 42.9 | bottom 26% in Michigan; bottom 32% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.97, RN 1.07, weekend 3.51. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 4/5 · short-stay residents: 5/5
Who owns this facility
Government - County
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| County of Shiawassee | Organization | 5% or Greater Direct Ownership Interest | 100% | 01/01/1966 |
| Bakousidis, Kelly | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/19/2025 |
| Bakousidis, Kelly | Individual | ADP of the SNF | NOT APPLICABLE | 05/19/2025 |
| Baldwin, Rachel | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/28/2019 |
| Baldwin, Rachel | Individual | ADP of the SNF | NOT APPLICABLE | 06/28/2019 |
| Bontrager, Gregory | Individual | Managing Control - Governing Body | NOT APPLICABLE | 11/16/2018 |
| Civille, Cynthia | Individual | Managing Control - Governing Body | NOT APPLICABLE | 06/15/2017 |
| County of Shiawassee | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/1966 |
| Delau, Theresa | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/15/2017 |
| Delau, Theresa | Individual | ADP of the SNF | NOT APPLICABLE | 07/15/2017 |
| Espinoza, Shana | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/16/2017 |
| Espinoza, Shana | Individual | ADP of the SNF | NOT APPLICABLE | 01/16/2017 |
| Gokee, Cheri | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/15/2021 |
| Gokee, Cheri | Individual | ADP of the SNF | NOT APPLICABLE | 11/15/2021 |
| Knauff, Londa | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/1985 |
| Knieper, Kelly | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/22/2018 |
| Knieper, Kelly | Individual | ADP of the SNF | NOT APPLICABLE | 07/22/2018 |
| Lamb, Sandra | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/10/2015 |
| Lamb, Sandra | Individual | ADP of the SNF | NOT APPLICABLE | 11/10/2015 |
| Rafie, Ramin | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/01/2023 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "How do you keep residents' medical records accurate, complete, and secure?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "How do you coordinate and monitor care for residents who receive dialysis?"
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Memorial Healthcare Center | 1.6 mi | Owosso, MI | ★★★★★ | 5/5 | |
| Durand Senior Care and Rehab Center | 10.4 mi | Durand, MI | ★★★☆☆ | 3/5 | |
| Ovid Healthcare Center | 11.5 mi | Ovid, MI | ★★★★☆ | 3/5 | |
| Chesaning Nursing and Rehabilitation Center | 12.7 mi | Chesaning, MI | ★★☆☆☆ | 2/5 | |
| Majestic Care of Flushing | 17.1 mi | Flushing, MI | ★☆☆☆☆ | 1/5 | |
| Medilodge of Montrose INC | 18.8 mi | Montrose, MI | ★☆☆☆☆ | 1/5 | abuse |
| Villa at Beecher Place | 18.9 mi | Flint, MI | ★☆☆☆☆ | 1/5 | abuseSFF |
| Willowbrook Manor | 18.9 mi | Flint, MI | ★★☆☆☆ | 2/5 | |
| Hazel I Findlay Country Manor | 19.9 mi | Saint Johns, MI | ★★★★★ | 4/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 235067.