Pavilion , the

Name: Pavilion , the
Address: 876 FALMOUTH ROAD, Hyannis, MA, 02601, US
Telephone: 5087756663

876 Falmouth Road, Hyannis, MA 02601 · Barnstable County · 82 certified beds · avg 73 residents/day · certified since Jul 1, 1990

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.46

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (4)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 13, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jun 13, 2024	D · Potential for harm, one-off	The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from.
Jun 13, 2024	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Jun 13, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.

Inspection trend by year

Year	Citations	Serious (G–L)	Worst severity that year
2024	4	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.46	3.89	3.95	bottom 31% in Massachusetts; bottom 35% in the U.S.
Registered Nurse hours	0.58	0.65	0.69	bottom 48% in Massachusetts; bottom 49% in the U.S.
Weekend total nurse staffing	3.07	3.51	3.50	bottom 27% in Massachusetts; bottom 34% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.46	0.46	0.48	top 37% in Massachusetts; top 39% in the U.S.
Total nursing staff turnover (%)	32.9	38.2	45.8	top 36% in Massachusetts; top 20% in the U.S.
RN turnover (%)	40.0	42.6	42.9	top 46% in Massachusetts; top 46% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.22, RN 0.70, weekend 3.74. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Bentley Health Group LLC	Organization	5% or Greater Direct Ownership Interest	100%	01/01/2007
Raso, Steven	Individual	5% or Greater Indirect Ownership Interest	—	01/20/2013
Wellington Healthcare LLC	Organization	5% or Greater Indirect Ownership Interest	—	12/29/2005
Benoit, Mary	Individual	Operational/Managerial Control	NOT APPLICABLE	08/13/2014
Landmark Health Solutions, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	07/01/2006
Raso, Steven	Individual	Corporate Officer	NOT APPLICABLE	01/20/2013

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"How do you learn about each resident's background and history, and how does that shape their care?"
"Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
"How do you keep residents' medical records accurate, complete, and secure?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Cape Regency Rehabilitation & Health Care Center	1.3 mi	Centerville, MA	★☆☆☆☆	1/5
Mayflower Place Nursing & Rehabilitation Center	3.3 mi	West Yarmouth, MA	★★★☆☆	3/5
Windsor Nursing & Retirement Home	7.3 mi	South Yarmouth, MA	★★☆☆☆	3/5
Royal of Cotuit	7.9 mi	Mashpee, MA	★★☆☆☆	2/5
Cape Heritage Rehabilitation & Health Care Center	12.4 mi	Sandwich, MA	★★☆☆☆	2/5
Regalcare at Harwich	12.5 mi	Harwich, MA	★★★☆☆	3/5
Bourne Manor Extended Care Facility	14.6 mi	Bourne, MA	★☆☆☆☆	1/5
Royal Megansett Nursing & Rehabilitation	15.8 mi	N Falmouth, MA	★★★★☆	4/5
Royal Nursing Center, LLC	16.2 mi	Falmouth, MA	★★★☆☆	3/5
Royal Cape Cod Nursing & Rehabilitation Center	16.4 mi	Buzzards Bay, MA	★★★☆☆	3/5
JML Care Center INC	17.0 mi	Falmouth, MA	★☆☆☆☆	3/5
Cape Cod Post Acute Care	17.3 mi	Brewster, MA	★☆☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in Hyannis →

Facility data as of CMS processing date 2026-08-01. CCN 225503.

The Care File

Visit checklist — Pavilion , the

876 Falmouth Road, Hyannis, MA 02601 · 5087756663

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "How do you learn about each resident's background and history, and how does that shape their care?"
☐ "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225503 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)