Parma Care Center
5553 Broadview Rd, Parma, OH 44134 · Cuyahoga County · 104 certified beds · avg 75 residents/day · certified since Sep 22, 1989
Part of chain: PROGRESSIVE QUALITY CARE (11 facilities, chain avg rating 2.7★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Aug 5, 2022 · F-0600
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Sep 21, 2022 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, one-off · Aug 5, 2022 · F-0684
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Sep 21, 2022 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Sep 18, 2025 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Sep 14, 2025 (Past Non-Compliance)
All citations in the current public record (22)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 11, 2026 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Sep 18, 2025 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Jul 28, 2025 | E · Potential for harm, repeated | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. |
| Jul 28, 2025 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jul 28, 2025 | E · Potential for harm, repeated | The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. |
| Jul 28, 2025 | D · Potential for harm, one-off | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. |
| Jul 28, 2025 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Jul 28, 2025 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Jul 28, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Apr 29, 2025 | E · Potential for harm, repeated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint |
| Apr 29, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint |
| Aug 5, 2022 | ▲ J · Immediate jeopardy, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. |
| Aug 5, 2022 | ▲ J · Immediate jeopardy, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Aug 5, 2022 | F · Potential for harm, facility-wide | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Aug 5, 2022 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Aug 5, 2022 | F · Potential for harm, facility-wide | The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies. |
| Aug 5, 2022 | F · Potential for harm, facility-wide | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Aug 5, 2022 | F · Potential for harm, facility-wide | The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. |
| Aug 5, 2022 | E · Potential for harm, repeated | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. |
| Aug 5, 2022 | E · Potential for harm, repeated | The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems. |
| Aug 5, 2022 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Aug 5, 2022 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (11 → 7).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 11 | 2 | J ▲ |
| 2025 | 10 | 1 | G ▲ |
| 2026 | 1 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Ohio avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.26 | 3.45 | 3.95 | bottom 45% in Ohio; bottom 25% in the U.S. |
| Registered Nurse hours | 0.51 | 0.60 | 0.69 | bottom 41% in Ohio; bottom 39% in the U.S. |
| Weekend total nurse staffing | 2.69 | 3.07 | 3.50 | bottom 27% in Ohio; bottom 16% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.33 | 0.42 | 0.48 | bottom 38% in Ohio; bottom 39% in the U.S. |
| Total nursing staff turnover (%) | 43.8 | 48.7 | 45.8 | top 37% in Ohio; top 47% in the U.S. |
| RN turnover (%) | 25.0 | 43.9 | 42.9 | top 20% in Ohio; top 20% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.76, RN 0.58, weekend 3.10. Staffing rating: 2/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Flank, Eitan | Individual | 5% or Greater Direct Ownership Interest | 33% | 01/01/2004 |
| Flank, Shaul | Individual | 5% or Greater Direct Ownership Interest | 33% | 01/01/2004 |
| Sausen, Joel | Individual | 5% or Greater Direct Ownership Interest | 33% | 01/01/2004 |
| Flank, Eitan | Individual | Corporate Officer | NOT APPLICABLE | 10/14/2003 |
| Flank, Eitan | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2004 |
| Flank, Shaul | Individual | Corporate Officer | NOT APPLICABLE | 10/14/2003 |
| Flank, Shaul | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2004 |
| Horvatin, Jennifer | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/30/2023 |
| Horvatin, Jennifer | Individual | ADP of the SNF | NOT APPLICABLE | 01/30/2023 |
| Progressive Quality Care INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/01/2004 |
| Progressive Quality Care INC | Organization | ADP of the SNF | NOT APPLICABLE | 03/27/2025 |
| Sausen, Joel | Individual | Corporate Officer | NOT APPLICABLE | 10/14/2003 |
| Sausen, Joel | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2004 |
| Shiller, Daniel | Individual | Corporate Officer | NOT APPLICABLE | 10/14/2003 |
| Shiller, Daniel | Individual | ADP of the SNF | NOT APPLICABLE | 10/14/2003 |
| Thomas, Christopher | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/13/2019 |
| Thomas, Christopher | Individual | ADP of the SNF | NOT APPLICABLE | 02/13/2019 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Could I join residents for a meal to see the food quality and temperature for myself?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "How is pest control handled here, and when was the last treatment or inspection?"
- "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Broadview Multi Care Center | 0.1 mi | Parma, OH | ★★★☆☆ | 2/5 | abuse |
| Seven Hills Health & Rehab Center | 0.8 mi | Seven Hills, OH | ★★☆☆☆ | 2/5 | |
| Mt Alverna Home INC | 2.3 mi | Parma, OH | ★★☆☆☆ | 2/5 | |
| Snf-The Villa at Marymount | 2.5 mi | Garfield Heights, OH | ★★☆☆☆ | 2/5 | |
| Avenue at Brooklyn | 2.5 mi | Brooklyn, OH | ★☆☆☆☆ | 1/5 | |
| Pleasant Lake Villa | 3.6 mi | Parma, OH | ★★★☆☆ | 3/5 | |
| Pleasantview Care Center | 3.8 mi | Parma, OH | ★★★★★ | 4/5 | |
| Jennings Hall | 4.2 mi | Garfield Heights, OH | ★★★☆☆ | 3/5 | |
| Greenbrier Health Center | 4.4 mi | Parma Heights, OH | ★★☆☆☆ | 1/5 | |
| North Royalton Post Acute | 5.0 mi | Parma, OH | ★☆☆☆☆ | 2/5 | |
| Franklin Plaza Extended Care | 5.3 mi | Cleveland, OH | ★★★☆☆ | 2/5 | |
| East Park Care Center | 5.5 mi | Brook Park, OH | ★★☆☆☆ | 1/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 365758.