Our Ladys Haven of Fairhaven INC

Name: Our Ladys Haven of Fairhaven INC
Address: 71 CENTER STREET, Fairhaven, MA, 02719, US
Telephone: 5089994561

71 Center Street, Fairhaven, MA 02719 · Bristol County · 117 certified beds · avg 79 residents/day · certified since Jul 1, 1990

Part of chain: DIOCESAN HEALTH FACILITIES (5 facilities, chain avg rating 3.6★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.38

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (19)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Nov 14, 2025	E · Potential for harm, repeated	The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council.
Nov 14, 2025	E · Potential for harm, repeated	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
Nov 14, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 14, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Nov 14, 2025	B · Minimal risk, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Oct 29, 2024	E · Potential for harm, repeated	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Oct 29, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Oct 29, 2024	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Oct 29, 2024	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Oct 29, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Oct 29, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Nov 15, 2023	F · Potential for harm, facility-wide	The facility did not serve meals and snacks at times that fit residents' needs, preferences, and requests, or did not offer nourishing alternatives for residents who want to eat outside scheduled meal times.
Nov 15, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 15, 2023	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Nov 15, 2023	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Nov 15, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Nov 15, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Nov 15, 2023	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Aug 8, 2023	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (6 → 5).

Year	Citations	Worst severity that year
2023	8	F
2024	6	E
2025	5	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.38	3.89	3.95	top 20% in Massachusetts; top 27% in the U.S.
Registered Nurse hours	0.98	0.65	0.69	top 9% in Massachusetts; top 16% in the U.S.
Weekend total nurse staffing	4.03	3.51	3.50	top 17% in Massachusetts; top 22% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.68	0.46	0.48	top 13% in Massachusetts; top 17% in the U.S.
Total nursing staff turnover (%)	35.9	38.2	45.8	top 46% in Massachusetts; top 26% in the U.S.
RN turnover (%)	26.7	42.6	42.9	top 19% in Massachusetts; top 24% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.76, RN 0.84, weekend 3.46. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 2/5 · short-stay residents: 4/5

Who owns this facility

Non profit - Church related

Owner / manager	Type	Role	Stake	Since
Da Cunha, Edgar	Individual	Corporate Officer	NOT APPLICABLE	09/24/2014
Diocesan Health Facilities	Organization	Operational/Managerial Control	NOT APPLICABLE	01/01/1994
Henry, Diana	Individual	Corporate Director	NOT APPLICABLE	09/24/2014
Kiley, Kevin	Individual	Corporate Director	NOT APPLICABLE	12/01/2019
Long, Joanne	Individual	Corporate Director	NOT APPLICABLE	09/24/2014
Mathias, Gregory	Individual	Corporate Director	NOT APPLICABLE	09/24/2014
Mello, Curtis	Individual	Contracted Managing Employee	NOT APPLICABLE	01/01/2024
Mitchell, Laura	Individual	Operational/Managerial Control	NOT APPLICABLE	02/01/2020
Nelson, David	Individual	Corporate Director	NOT APPLICABLE	09/24/2014
Oliveira, John	Individual	Corporate Director	NOT APPLICABLE	09/24/2014
Pignato, David	Individual	Corporate Director	NOT APPLICABLE	07/01/2021
Roque, Joanne	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/2019
Simmons, Caitlin	Individual	W-2 Managing Employee	NOT APPLICABLE	07/12/2013
Sullivan, John	Individual	Corporate Director	NOT APPLICABLE	09/24/2014

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Does your facility have an active resident council, and how does management respond to its concerns?"
"Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you keep residents' medical records accurate, complete, and secure?"
"What is your current medication error rate, and what have you changed to bring errors down?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"What alternatives do you try before using bed rails, and how do you involve families in that decision?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Royal of Fairhaven Nursing Center	0.8 mi	Fairhaven, MA	★★☆☆☆	3/5
Brandon Woods of New Bedford	1.5 mi	New Bedford, MA	★☆☆☆☆	1/5	SFF
Alden Court Nursing Care & Rehabilitation Center	1.9 mi	Fairhaven, MA	★★★★☆	4/5
Sacred Heart Nursing Home	1.9 mi	New Bedford, MA	★★★★★	4/5
Vantage Health & Rehab of New Bedford	2.1 mi	New Bedford, MA	★☆☆☆☆	2/5
Brandon Woods of Dartmouth	2.7 mi	South Dartmouth, MA	★★☆☆☆	2/5
Hathaway Manor Extended Care	3.5 mi	New Bedford, MA	★★☆☆☆	2/5
Care One at New Bedford	4.7 mi	New Bedford, MA	★★★☆☆	3/5
Oaks, the	7.5 mi	New Bedford, MA	★★★★☆	4/5
Sippican Rehabilitation and Healthcare Center	8.5 mi	Marion, MA	★★★★☆	3/5

Compare this facility with the 3 closest →

All facilities in Fairhaven →

Facility data as of CMS processing date 2026-08-01. CCN 225485.

The Care File

Visit checklist — Our Ladys Haven of Fairhaven INC

71 Center Street, Fairhaven, MA 02719 · 5089994561

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Does your facility have an active resident council, and how does management respond to its concerns?"
☐ "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "What is your current medication error rate, and what have you changed to bring errors down?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "What alternatives do you try before using bed rails, and how do you involve families in that decision?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225485 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)