Mountain View Community

Name: Mountain View Community
Address: 93 WATER VILLAGE ROAD, Ossipee, NH, 03864, US
Telephone: 6035397511

93 Water Village Road, Ossipee, NH 03864 · Carroll County · 103 certified beds · avg 97 residents/day · certified since Jul 1, 1997

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

6.28

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (6)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Nov 14, 2025	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential. · from a complaint
Nov 14, 2025	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Nov 14, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Sep 12, 2024	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Aug 25, 2023	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Aug 25, 2023	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (1 → 3).

Year	Citations	Worst severity that year
2023	2	D
2024	1	D
2025	3	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New Hampshire avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	6.28	4.11	3.95	top 3% in New Hampshire; top 3% in the U.S.
Registered Nurse hours	0.72	0.82	0.69	bottom 43% in New Hampshire; top 34% in the U.S.
Weekend total nurse staffing	5.88	3.67	3.50	top 3% in New Hampshire; top 2% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.51	0.55	0.48	bottom 49% in New Hampshire; top 32% in the U.S.
Total nursing staff turnover (%)	47.6	44.1	45.8	bottom 33% in New Hampshire; bottom 43% in the U.S.
RN turnover (%)	33.3	40.9	42.9	top 28% in New Hampshire; top 33% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.88, RN 0.56, weekend 4.57. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 3/5

Who owns this facility

Government - County

Owner / manager	Type	Role	Stake	Since
County of Carroll	Organization	5% or Greater Direct Ownership Interest	—	09/01/2011
Delisle, Christopher	Individual	ADP of the SNF	NOT APPLICABLE	01/16/2012
Dodier, Susan	Individual	ADP of the SNF	NOT APPLICABLE	09/10/2018
Howard, Lisa	Individual	ADP of the SNF	NOT APPLICABLE	07/01/2024
Leboeuf, Richard	Individual	Operational/Managerial Control	NOT APPLICABLE	11/08/2023
Leboeuf, Richard	Individual	ADP of the SNF	NOT APPLICABLE	11/08/2023
Lewis, Marcia	Individual	Operational/Managerial Control	NOT APPLICABLE	12/15/2024
Lewis, Marcia	Individual	ADP of the SNF	NOT APPLICABLE	04/09/2025
Pelletier, Susan	Individual	ADP of the SNF	NOT APPLICABLE	10/21/1996
Plourde, Ann	Individual	ADP of the SNF	NOT APPLICABLE	02/12/2024
Seamans, Mellisa	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2025
Seamans, Mellisa	Individual	ADP of the SNF	NOT APPLICABLE	07/30/2014
Thomas, Debra	Individual	ADP of the SNF	NOT APPLICABLE	05/30/2017

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you protect residents' privacy, both in their medical records and in day-to-day care?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Wolfeboro Bay Center	8.2 mi	Wolfeboro, NH	★★★★☆	4/5
Golden View Health Care Center	18.4 mi	Meredith, NH	★★★★☆	3/5
Belknap County Nursing Home	19.9 mi	Laconia, NH	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Ossipee →

Facility data as of CMS processing date 2026-08-01. CCN 305087.

The Care File

Visit checklist — Mountain View Community

93 Water Village Road, Ossipee, NH 03864 · 6035397511

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 305087 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)