Mayo Healthcare INC.

Name: Mayo Healthcare INC.
Address: 71 Richardson Avenue, Northfield, VT, 05663, US
Telephone: 8024853161

71 Richardson Avenue, Northfield, VT 05663 · Washington County · 50 certified beds · avg 45 residents/day · certified since Jun 2, 1995

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.82

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (10)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 13, 2026	F · Potential for harm, facility-wide	The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service.
May 7, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 7, 2025	F · Potential for harm, facility-wide	The facility did not electronically submit complete and accurate staffing information to the government, based on payroll and other verifiable records.
Mar 13, 2024	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 13, 2024	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Mar 13, 2024	E · Potential for harm, repeated	The facility did not make sure residents actually saw their doctor face-to-face at all required visits. Doctors must examine nursing home residents in person on a regular schedule.
Mar 13, 2024	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint
Mar 13, 2024	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Mar 13, 2024	D · Potential for harm, one-off	The facility did not properly plan a resident's discharge to meet the resident's goals and needs after leaving.
Oct 25, 2023	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (2 → 1).

Year	Citations	Worst severity that year
2023	1	D
2024	6	F
2025	2	F
2026	1	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Vermont avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.82	4.34	3.95	top 32% in Vermont; top 16% in the U.S.
Registered Nurse hours	1.11	0.82	0.69	top 16% in Vermont; top 12% in the U.S.
Weekend total nurse staffing	4.08	3.76	3.50	top 32% in Vermont; top 21% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.73	0.52	0.48	top 19% in Vermont; top 14% in the U.S.
Total nursing staff turnover (%)	0.0	55.4	45.8	—
RN turnover (%)	0.0	39.9	42.9	—

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.38, RN 1.01, weekend 3.71. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 1/5 · long-stay residents: 1/5 · short-stay residents: 1/5

Who owns this facility

Non profit - Other

Owner / manager	Type	Role	Stake	Since
Fowler, Milton	Individual	Operational/Managerial Control	NOT APPLICABLE	08/02/2025
Fowler, Milton	Individual	ADP of the SNF	NOT APPLICABLE	10/02/2025
Northfield Savings Bank	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	09/18/2020
Northfield Savings Bank	Organization	ADP of the SNF	NOT APPLICABLE	09/18/2020
O'Brien, Joseph	Individual	Corporate Director	NOT APPLICABLE	12/01/2011
Stevens, Shellie	Individual	Corporate Director	NOT APPLICABLE	08/14/2023
Stevens, Shellie	Individual	Operational/Managerial Control	NOT APPLICABLE	08/14/2023
Stevens, Shellie	Individual	ADP of the SNF	NOT APPLICABLE	08/14/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Do you have a qualified dietician on staff, and how involved are they in each resident's nutrition plan?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do your actual daily staffing levels compare to what's reported on Medicare's Care Compare website?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How often does the attending doctor physically see each resident, and how is that documented?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Premier Rehab and Healthcare at Berlin	7.3 mi	Barre, VT	★☆☆☆☆	2/5
Barre Gardens Nursing and Rehab, LLC	7.9 mi	Barre, VT	★☆☆☆☆	1/5	SFF
Woodridge Nursing Home	9.3 mi	Barre, VT	★★☆☆☆	2/5	abuse
Menig Nursing Home	14.2 mi	Randolph Center, VT	★★★★☆	2/5

Compare this facility with the 3 closest →

All facilities in Northfield →

Facility data as of CMS processing date 2026-08-01. CCN 475053.

The Care File

Visit checklist — Mayo Healthcare INC.

71 Richardson Avenue, Northfield, VT 05663 · 8024853161

Health inspection rating 5/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Do you have a qualified dietician on staff, and how involved are they in each resident's nutrition plan?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do your actual daily staffing levels compare to what's reported on Medicare's Care Compare website?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How often does the attending doctor physically see each resident, and how is that documented?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 475053 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)