Manor at Carpenters, the

Name: Manor at Carpenters, the
Address: 1001 CARPENTERS WAY, Lakeland, FL, 33809, US
Telephone: 8638583847

1001 Carpenters Way, Lakeland, FL 33809 · Polk County · 72 certified beds · avg 66 residents/day · certified since Jul 6, 1989

4/5

Health inspection rating (on-site)

Serious findings on record

$24,252

Fines, last 3 years

3.97

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Mar 17, 2025 · F-0600 · triggered by a complaint

The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.

Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Apr 7, 2025 (Deficient, Provider has date of correction)

▲ Actual harm, one-off · Mar 17, 2025 · F-0607 · triggered by a complaint

The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.

Why it matters: Without working prevention policies, mistreatment is more likely to happen and less likely to be caught.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Apr 7, 2025 (Deficient, Provider has date of correction)

All citations in the current public record (15)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 17, 2025	▲ G · Actual harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Mar 17, 2025	▲ G · Actual harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint
Jan 18, 2024	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Jan 18, 2024	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Jan 18, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Feb 11, 2022	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Feb 11, 2022	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Feb 11, 2022	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Feb 11, 2022	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Feb 11, 2022	D · Potential for harm, one-off	The facility did not perform required COVID-19 testing on residents and staff.
Dec 4, 2020	D · Potential for harm, one-off	The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings.
Dec 4, 2020	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Dec 4, 2020	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Dec 4, 2020	D · Potential for harm, one-off	The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives.
Dec 4, 2020	D · Potential for harm, one-off	The facility did not provide special eating equipment and utensils — like adaptive cups or easy-grip silverware — for residents who need them, along with appropriate help at meals.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (5 → 3).

Year	Citations	Serious (G–L)	Worst severity that year
2020	5	0	D
2022	5	0	E
2024	3	0	D
2025	2	2	G ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $24,252.

Date	Type	Amount / length
Mar 17, 2025	Fine	$24,252

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Florida avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.97	4.03	3.95	top 41% in Florida; top 41% in the U.S.
Registered Nurse hours	0.95	0.76	0.69	top 22% in Florida; top 18% in the U.S.
Weekend total nurse staffing	3.57	3.68	3.50	top 47% in Florida; top 39% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.68	0.53	0.48	top 22% in Florida; top 17% in the U.S.
Total nursing staff turnover (%)	41.3	41.4	45.8	top 47% in Florida; top 40% in the U.S.
RN turnover (%)	31.6	46.0	42.9	top 23% in Florida; top 32% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.71, RN 0.89, weekend 3.33. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 5/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Carpenters Home Estates INC	Organization	Operational/Managerial Control	NOT APPLICABLE	07/06/1989
Chappel, Christopher	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2016
Chappel, Christopher	Individual	ADP of the SNF	NOT APPLICABLE	10/03/2025
Gillman, Leo	Individual	Corporate Officer	NOT APPLICABLE	01/15/1995
Goss, Joseph	Individual	Corporate Director	NOT APPLICABLE	01/27/2025
Laidler, Walter	Individual	Corporate Director	NOT APPLICABLE	01/26/2015
Layfield, Angela	Individual	Operational/Managerial Control	NOT APPLICABLE	04/02/2024
Mabe, Beauford	Individual	Corporate Director	NOT APPLICABLE	01/27/2014
McCraney, S Lou	Individual	Corporate Officer	NOT APPLICABLE	01/05/2005
Robare, Brian	Individual	Corporate Officer	NOT APPLICABLE	01/01/2024
Robare, Brian	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2024
Scruggs, David	Individual	Corporate Director	NOT APPLICABLE	03/29/2022
Strozier, Jeffrey	Individual	Operational/Managerial Control	NOT APPLICABLE	05/05/2025
Strozier, Jeffrey	Individual	ADP of the SNF	NOT APPLICABLE	07/10/2025
Vespa, David	Individual	Corporate Officer	NOT APPLICABLE	01/27/2014

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
The Club at Lake Gibson	0.0 mi	Lakeland, FL	★★★☆☆	2/5
Wedgewood Healthcare and Rehabilitation Center	0.0 mi	Lakeland, FL	★★☆☆☆	3/5
Valencia Hills Health and Rehabilitation Center	0.5 mi	Lakeland, FL	★☆☆☆☆	1/5
Breezy Hills Rehab and Care Center	1.5 mi	Lakeland, FL	★★☆☆☆	2/5
Vivo Healthcare Lakeland	2.2 mi	Lakeland, FL	★☆☆☆☆	1/5
Lakeland Hills Center	2.3 mi	Lakeland, FL	★★☆☆☆	1/5
Charming Lakes Rehab	2.5 mi	Lakeland, FL	★★☆☆☆	2/5
Florida Presbyterian Homes INC	4.7 mi	Lakeland, FL	★★★★★	3/5
Bridgewalk on Harden Health and Rehabilitation, LL	6.4 mi	Lakeland, FL	★☆☆☆☆	1/5
Highlands Lake Center	8.2 mi	Lakeland, FL	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Lakeland →

Facility data as of CMS processing date 2026-08-01. CCN 105660.

The Care File

Visit checklist — Manor at Carpenters, the

1001 Carpenters Way, Lakeland, FL 33809 · 8638583847

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $24,252

Most serious findings on record:

▲ Mar 17, 2025 (F-0600, Actual harm, one-off): The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
▲ Mar 17, 2025 (F-0607, Actual harm, one-off): The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.

Questions for the administrator:

☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 105660 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)