I O O F Home and Community Therapy Center

Name: I O O F Home and Community Therapy Center
Address: 1037 19th Street SW, Mason City, IA, 50401, US
Telephone: 6414230428

1037 19th Street SW, Mason City, IA 50401 · Cerro Gordo County · 82 certified beds · avg 74 residents/day · certified since Mar 1, 2004

2/5

Health inspection rating (on-site)

Serious findings on record

$8,984

Fines, last 3 years

5.40

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 1/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, facility-wide · Aug 11, 2023 · F-0812 · triggered by a complaint

The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.

Why it matters: Unsafe food handling is one of the most common causes of food poisoning, which can be dangerous for frail residents.

Severity (L): A life-threatening or extremely dangerous situation existed throughout the facility. The single most serious citation CMS can issue.

Corrected: Aug 28, 2023 (Deficient, Provider has date of correction)

▲ Actual harm, one-off · Aug 11, 2023 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Aug 28, 2023 (Deficient, Provider has date of correction)

All citations in the current public record (13)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 19, 2026	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Mar 13, 2025	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Mar 13, 2025	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Mar 13, 2025	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Mar 21, 2024	E · Potential for harm, repeated	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
Mar 21, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 21, 2024	E · Potential for harm, repeated	The facility did not have a written plan describing how it runs its quality improvement program — the ongoing process of finding problems in care and fixing them.
Mar 21, 2024	D · Potential for harm, one-off	The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way.
Mar 21, 2024	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Mar 21, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Aug 11, 2023	▲ L · Immediate jeopardy, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint
Aug 11, 2023	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Aug 11, 2023	D · Potential for harm, one-off	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (3 → 1).

Year	Citations	Serious (G–L)	Worst severity that year
2023	3	2	L ▲
2024	6	0	E
2025	3	0	D
2026	1	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

3 fines totaling $8,984.

Date	Type	Amount / length
Jan 8, 2024	Fine	$2,634
Jan 2, 2024	Fine	$2,117
Dec 11, 2023	Fine	$4,233

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Iowa avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.40	4.37	3.95	top 10% in Iowa; top 8% in the U.S.
Registered Nurse hours	0.51	0.85	0.69	bottom 12% in Iowa; bottom 39% in the U.S.
Weekend total nurse staffing	4.61	3.86	3.50	top 13% in Iowa; top 11% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.17	0.51	0.48	bottom 1% in Iowa; bottom 8% in the U.S.
Total nursing staff turnover (%)	20.0	44.0	45.8	top 2% in Iowa; top 3% in the U.S.
RN turnover (%)	42.9	42.1	42.9	bottom 49% in Iowa; bottom 49% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.42, RN 0.41, weekend 3.77. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 1/5 · long-stay residents: 2/5 · short-stay residents: 1/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Davis, Michael	Individual	5% or Greater Direct Ownership Interest	—	09/26/2025
Heckart, Michelle	Individual	Direct Ownership Interest	NOT APPLICABLE	10/01/2024
Knoch, Stephanie	Individual	Direct Ownership Interest	NOT APPLICABLE	10/01/2024
Davis, Michael	Individual	Operational/Managerial Control	NOT APPLICABLE	07/23/2013
Dodson, Sandra	Individual	Corporate Director	NOT APPLICABLE	10/01/2022
Helgeson, Scott	Individual	Corporate Officer	NOT APPLICABLE	03/26/2025
Low, Karen	Individual	Corporate Officer	NOT APPLICABLE	05/24/2023
Nattress, Shirley	Individual	Corporate Director	NOT APPLICABLE	10/22/2015
Nattress, Shirley	Individual	Corporate Officer	NOT APPLICABLE	07/01/2021
Oben, Patrick	Individual	Corporate Officer	NOT APPLICABLE	01/01/2024
Ogaard, Doug	Individual	Corporate Officer	NOT APPLICABLE	10/07/2017
Rice, Thomas	Individual	Corporate Director	NOT APPLICABLE	10/01/2022
Smith, Roger	Individual	Corporate Director	NOT APPLICABLE	06/24/2015
Soderstrom, Mindy	Individual	Corporate Officer	NOT APPLICABLE	11/15/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"Could I join residents for a meal to see the food quality and temperature for myself?"
"How does your quality improvement program work, and can you share a recent example of a problem you found and fixed?"
"If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Good Shepherd Health Center	1.7 mi	Mason City, IA	★☆☆☆☆	2/5
Heritage Care and Rehabilitation Center	2.0 mi	Mason City, IA	★★☆☆☆	3/5
Oakwood Care Center	8.9 mi	Clear Lake, IA	★★★☆☆	3/5
Nora Springs Care Center	10.1 mi	Nora Springs, IA	★★★★☆	4/5
Rockwell Community Nursing Home	10.3 mi	Rockwell, IA	★★★★★	4/5
Manly Specialty Care	10.4 mi	Manly, IA	★★★☆☆	2/5
Sheffield Care Center	16.8 mi	Sheffield, IA	★★☆☆☆	2/5
Concord Care Center	20.0 mi	Garner, IA	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in Mason City →

Facility data as of CMS processing date 2026-08-01. CCN 165536.

The Care File

Visit checklist — I O O F Home and Community Therapy Center

1037 19th Street SW, Mason City, IA 50401 · 6414230428

Health inspection rating 2/5 · CMS overall 1/5· Fines (3y): $8,984

Most serious findings on record:

▲ Aug 11, 2023 (F-0812, Immediate jeopardy, facility-wide): The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
▲ Aug 11, 2023 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "Could I join residents for a meal to see the food quality and temperature for myself?"
☐ "How does your quality improvement program work, and can you share a recent example of a problem you found and fixed?"
☐ "If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 165536 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)