Heritage Square

Name: Heritage Square
Address: 620 NORTH OTTAWA AVENUE, Dixon, IL, 61021, US
Telephone: 8152882251

620 North Ottawa Avenue, Dixon, IL 61021 · Lee County · 27 certified beds · avg 23 residents/day · certified since Nov 9, 1984

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

7.76

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (11)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Sep 24, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jul 10, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jul 10, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Jul 10, 2024	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Jul 10, 2024	D · Potential for harm, one-off	The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems.
Jul 10, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jul 10, 2024	C · Minimal risk, facility-wide	The facility did not electronically submit complete and accurate staffing information to the government, based on payroll and other verifiable records.
Sep 14, 2023	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Sep 14, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Sep 14, 2023	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Sep 14, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (6 → 1).

Year	Citations	Worst severity that year
2023	4	D
2024	6	E
2025	1	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Illinois avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	7.76	2.99	3.95	top 1% in Illinois; top 1% in the U.S.
Registered Nurse hours	1.13	0.63	0.69	top 10% in Illinois; top 11% in the U.S.
Weekend total nurse staffing	6.67	2.67	3.50	top 1% in Illinois; top 1% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.56	0.56	0.48	top 35% in Illinois; top 26% in the U.S.
Total nursing staff turnover (%)	32.6	44.5	45.8	top 20% in Illinois; top 19% in the U.S.
RN turnover (%)	44.4	41.8	42.9	bottom 44% in Illinois; bottom 45% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 6.85, RN 1.00, weekend 5.89. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 1/5 · long-stay residents: 1/5 · short-stay residents: —/5

Who owns this facility

Non profit - Other

Owner / manager	Type	Role	Stake	Since
		Ownership Data Not Available

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
"How do you handle residents who need modified food textures, and how do you make those meals appetizing?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do your actual daily staffing levels compare to what's reported on Medicare's Care Compare website?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Dixon Rehab & HCC	1.5 mi	Dixon, IL	★★★☆☆	3/5
Franklin Grove Living and Rehab	9.4 mi	Franklin Grove, IL	★★★★★	4/5
Polo Rehabilitation & HCC	10.1 mi	Polo, IL	★★★☆☆	4/5
La Bella of Sterling	10.2 mi	Sterling, IL	★★☆☆☆	3/5
Citadel of Sterling,the	11.3 mi	Sterling, IL	★★★☆☆	4/5
Allure of Sterling	11.7 mi	Sterling, IL	★☆☆☆☆	2/5	abuse
Oregon Living and Rehabilitation Center	13.0 mi	Oregon, IL	★★☆☆☆	3/5
Allure of Pinecrest	13.6 mi	Mount Morris, IL	★★☆☆☆	2/5
Manor Court of Rochelle	16.9 mi	Rochelle, IL	★★★☆☆	4/5

Compare this facility with the 3 closest →

All facilities in Dixon →

Facility data as of CMS processing date 2026-08-01. CCN 14A357.

The Care File

Visit checklist — Heritage Square

620 North Ottawa Avenue, Dixon, IL 61021 · 8152882251

Health inspection rating 5/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
☐ "How do you handle residents who need modified food textures, and how do you make those meals appetizing?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do your actual daily staffing levels compare to what's reported on Medicare's Care Compare website?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 14A357 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)