Heritage Health-Hoopeston

Name: Heritage Health-Hoopeston
Address: 423 NORTH DIXIE HIGHWAY, Hoopeston, IL, 60942, US
Telephone: 2172838247

423 North Dixie Highway, Hoopeston, IL 60942 · Vermilion County · 75 certified beds · avg 71 residents/day · certified since Jan 25, 1983

Part of chain: HERITAGE OPERATIONS GROUP (9 facilities, chain avg rating 2.0★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

2.55

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Apr 28, 2026 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: May 21, 2026 (Deficient, Provider has date of correction)

All citations in the current public record (24)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 21, 2026	E · Potential for harm, repeated	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
May 21, 2026	D · Potential for harm, one-off	The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings.
May 21, 2026	D · Potential for harm, one-off	The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way.
May 21, 2026	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
May 21, 2026	D · Potential for harm, one-off	The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective.
Apr 28, 2026	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Feb 4, 2026	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Feb 4, 2026	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint
Jul 30, 2025	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint
Mar 19, 2025	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Mar 19, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Mar 19, 2025	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Mar 19, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Jun 5, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jun 5, 2024	E · Potential for harm, repeated	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
Jun 5, 2024	E · Potential for harm, repeated	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Jun 5, 2024	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jun 5, 2024	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Jun 5, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jun 5, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jun 5, 2024	D · Potential for harm, one-off	The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from.
Jun 5, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 12, 2023	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
May 12, 2023	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (9 → 5).

Year	Citations	Serious (G–L)	Worst severity that year
2023	2	0	D
2024	9	0	F
2025	5	0	D
2026	8	1	G ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Illinois avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.55	2.99	3.95	bottom 40% in Illinois; bottom 4% in the U.S.
Registered Nurse hours	0.64	0.63	0.69	top 33% in Illinois; top 43% in the U.S.
Weekend total nurse staffing	2.27	2.67	3.50	bottom 40% in Illinois; bottom 5% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.40	0.56	0.48	bottom 39% in Illinois; top 48% in the U.S.
Total nursing staff turnover (%)	29.5	44.5	45.8	top 14% in Illinois; top 13% in the U.S.
RN turnover (%)	18.2	41.8	42.9	top 14% in Illinois; top 12% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 2.97, RN 0.74, weekend 2.64. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: —/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Brown, Paige	Individual	Corporate Director	NOT APPLICABLE	03/08/2022
Brown, Paige	Individual	Operational/Managerial Control	NOT APPLICABLE	03/08/2022
Brown, Paige	Individual	ADP of the SNF	NOT APPLICABLE	03/08/2022
Curry, Daniel	Individual	Corporate Officer	NOT APPLICABLE	04/04/2022
Curry, Daniel	Individual	ADP of the SNF	NOT APPLICABLE	01/07/2025
Gress, Loni	Individual	Corporate Director	NOT APPLICABLE	06/01/2024
Hart, Benjamin	Individual	Operational/Managerial Control	NOT APPLICABLE	01/05/2014
Hart, Steven	Individual	Corporate Director	NOT APPLICABLE	07/01/2023
Heritage Operations Group, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	03/22/2022
Heritage Operations Group, LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/17/2025
Lounsbury, Karla	Individual	Corporate Director	NOT APPLICABLE	07/01/2023
McFadden, Dave	Individual	Corporate Director	NOT APPLICABLE	05/24/2022
Nicholls, William	Individual	Corporate Director	NOT APPLICABLE	05/24/2022
Ray, Darrin	Individual	Corporate Director	NOT APPLICABLE	01/21/2021
Ray, Darrin	Individual	Operational/Managerial Control	NOT APPLICABLE	01/21/2021
Ray, Darrin	Individual	ADP of the SNF	NOT APPLICABLE	04/09/2025
Totheroh, Brandi	Individual	Corporate Director	NOT APPLICABLE	08/01/2022
Tucker, Heather	Individual	Corporate Director	NOT APPLICABLE	03/11/2022
Wilson, Connie	Individual	Corporate Director	NOT APPLICABLE	05/24/2022

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"How do you train staff to treat residents with dignity, and how do you protect residents' personal belongings?"
"If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Iroquois Resident Home, the	20.5 mi	Watseka, IL	★★★★☆	4/5
Hawthorne Inn of Danville	20.6 mi	Danville, IL	★★★★☆	4/5
Country Health	20.8 mi	Gifford, IL	★★☆☆☆	2/5	abuse
Accolade HC of Paxton on Pells	20.8 mi	Paxton, IL	★★★☆☆	3/5
Accolade Paxton Senior Living	21.4 mi	Paxton, IL	★★★★☆	5/5
Arcadia Care Watseka	21.7 mi	Watseka, IL		—/5	abuseSFF
La Bella of Danville	22.3 mi	Danville, IL	★☆☆☆☆	1/5	abuseSFF
Accolade Healthcare Danville	23.2 mi	Danville, IL	★☆☆☆☆	2/5
Williamsport Nursing and Rehabilitation	23.7 mi	Williamsport, IN	★★☆☆☆	2/5
Goldwater Care Danville	23.9 mi	Danville, IL	★☆☆☆☆	1/5	SFF
Gilman Healthcare Center	25.0 mi	Gilman, IL	★★★☆☆	3/5
Waters of Covington, the	28.1 mi	Covington, IN	★☆☆☆☆	1/5	abuseSFF

Compare this facility with the 3 closest →

All facilities in Hoopeston →

Facility data as of CMS processing date 2026-08-01. CCN 145470.

The Care File

Visit checklist — Heritage Health-Hoopeston

423 North Dixie Highway, Hoopeston, IL 60942 · 2172838247

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Most serious findings on record:

▲ Apr 28, 2026 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "How do you train staff to treat residents with dignity, and how do you protect residents' personal belongings?"
☐ "If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 145470 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)