Hale Makua - Wailuku

1540 Lower Main Street, Wailuku, HI 96793 (opens Google Maps) · Maui County · (808) 243-1722· 90 certified beds · avg 74 residents/day · certified since Nov 22, 2006 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

5/5

Health inspection rating (on-site)

inspected Jan 30, 2026

Serious findings on record

Fines, last 3 years

4.74

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Inspection findings in the public record

Showing the latest 3 of 17 inspection findings. Open the full record below to read every finding.

Jan 30, 2026D · Potential for more than minimal harm, isolated
The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). F-0628
Jan 30, 2026D · Potential for more than minimal harm, isolated
The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. F-0656
Jan 30, 2026D · Potential for more than minimal harm, isolated
The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. F-0698

View all 17 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

Date	Severity	What the facility was cited for
Jan 30, 2026	D · Potential for more than minimal harm, isolated	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · F-0628
Jan 30, 2026	D · Potential for more than minimal harm, isolated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656
Jan 30, 2026	D · Potential for more than minimal harm, isolated	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · F-0698
Nov 15, 2024	F · Potential for more than minimal harm, widespread	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812
Nov 15, 2024	F · Potential for more than minimal harm, widespread	The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. · F-0925
Nov 15, 2024	D · Potential for more than minimal harm, isolated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550
Nov 15, 2024	D · Potential for more than minimal harm, isolated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689
Nov 15, 2024	D · Potential for more than minimal harm, isolated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
May 3, 2024	E · Potential for more than minimal harm, pattern	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812
May 3, 2024	D · Potential for more than minimal harm, isolated	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · F-0558
May 3, 2024	D · Potential for more than minimal harm, isolated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684
May 3, 2024	D · Potential for more than minimal harm, isolated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689
May 3, 2024	D · Potential for more than minimal harm, isolated	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695
May 3, 2024	D · Potential for more than minimal harm, isolated	The facility did not provide safe and appropriate pain management for a resident who needed it. · F-0697
May 3, 2024	D · Potential for more than minimal harm, isolated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · F-0755
May 3, 2024	D · Potential for more than minimal harm, isolated	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759
May 3, 2024	D · Potential for more than minimal harm, isolated	The facility did not properly inform residents or their representatives about arbitration agreements — contracts that give up the right to sue in court — including their right to refuse to sign. · F-0847

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (5 → 3).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01

All citationsSerious citations (G–L)

2024

2026

All bars start at zero. Exact values and supporting details remain below.

Year	Citations	Serious (G–L)	Worst severity that year
2024	14	0	F
2026	3	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01

This facilityHawaii averageU.S. average

Total nurse staffing (hours per resident per day)

4.74

4.77

3.95

Registered Nurse hours

1.40

1.64

0.69

Weekend total nurse staffing

4.11

4.23

3.50

All bars start at zero. Exact values and supporting details remain below.

Measure	This facility	Hawaii avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.74	4.77	3.95	top 42% in Hawaii; top 18% in the U.S.
Registered Nurse hours	1.40	1.64	0.69	bottom 27% in Hawaii; top 6% in the U.S.
Weekend total nurse staffing	4.11	4.23	3.50	top 44% in Hawaii; top 20% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.97	1.33	0.48	bottom 27% in Hawaii; top 6% in the U.S.
Total nursing staff turnover (%)	23.8	36.4	45.8	top 17% in Hawaii; top 6% in the U.S.
RN turnover (%)	25.0	31.5	42.9	top 41% in Hawaii; top 20% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.61, RN 1.36, weekend 3.99.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.61 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 5/5 · long-stay residents: 4/5 · short-stay residents: 5/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Hale Makua - Wailuku. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.

Before you compare prices

Request the room type, effective date and itemized daily rate in writing.
Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Chun, Grant	Individual	Corporate Director	NOT APPLICABLE	01/01/2017
County of Maui-Department of Finance	Organization	ADP of the SNF	NOT APPLICABLE	11/01/2018
Dorheim, Tracy	Individual	Corporate Director	NOT APPLICABLE	04/17/2025
Kishaba, Richard	Individual	Corporate Director	NOT APPLICABLE	01/01/2020
Kop, Arnold	Individual	ADP of the SNF	NOT APPLICABLE	08/01/2024
Lo, Wesley	Individual	Corporate Director	NOT APPLICABLE	01/01/2019
Lo, Wesley	Individual	Corporate Officer	NOT APPLICABLE	12/01/2016
Lo, Wesley	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2016
Lo, Wesley	Individual	ADP of the SNF	NOT APPLICABLE	12/01/2016
Lore, Andrew	Individual	Operational/Managerial Control	NOT APPLICABLE	02/01/2022
Lore, Andrew	Individual	ADP of the SNF	NOT APPLICABLE	02/01/2022
Mattfeld, Paul	Individual	Operational/Managerial Control	NOT APPLICABLE	08/11/2025
Mattfeld, Paul	Individual	ADP of the SNF	NOT APPLICABLE	08/11/2025
McBarnet, Alexander	Individual	Corporate Director	NOT APPLICABLE	03/01/2015
McClennon, Pamela	Individual	Operational/Managerial Control	NOT APPLICABLE	04/01/2025
McClennon, Pamela	Individual	ADP of the SNF	NOT APPLICABLE	04/01/2025
Morikuni, Suanne	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2020
Morikuni, Suanne	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2020
Munekiyo, Michael	Individual	Corporate Director	NOT APPLICABLE	03/01/2015
Nishita, Josiah	Individual	Corporate Director	NOT APPLICABLE	04/01/2020

Showing 20 of 25 parties CMS has on file for this facility; 5 are not displayed. The full list is in the CMS Ownership dataset.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How is pest control handled here, and when was the last treatment or inspection?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"

Also worth asking anywhere

"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the plan of correction for the findings in your most recent state inspection?"
"CMS reports 24% total nursing staff turnover here — who on the care team has been with you longest?"
"The ownership record on file lists 25 owning or managing parties — who makes the decisions about staffing levels?"
"Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Hale Makua - Kahului	1.2 mi	Kahului, HI	★★★☆☆	2/5
Kula Hospital	15.7 mi	Kula, HI	★★☆☆☆	2/5

Compare this facility with the 2 closest →

Other facilities in the same county

CMS records place this facility in Maui, HI — 4 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

Lanai Community Hospital — Lanai City, HI · overall 5/5

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Wailuku →

Facility data as of CMS processing date 2026-08-01. CCN 125056.

This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).

The Care File

Visit checklist — Hale Makua - Wailuku

1540 Lower Main Street, Wailuku, HI 96793 · (808) 243-1722

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How is pest control handled here, and when was the last treatment or inspection?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the plan of correction for the findings in your most recent state inspection?"
☐ "CMS reports 24% total nursing staff turnover here — who on the care team has been with you longest?"
☐ "The ownership record on file lists 25 owning or managing parties — who makes the decisions about staffing levels?"
☐ "Can I visit again unannounced, at a mealtime or on a weekend?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 125056 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)