Glencliff Home for the Elderly

Name: Glencliff Home for the Elderly
Address: 393 HIGH STREET, Glencliff, NH, 03238, US
Telephone: 6039893111

393 High Street, Glencliff, NH 03238 · Grafton County · 130 certified beds · avg 66 residents/day · certified since Jun 1, 1979

1/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.84

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (11)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Oct 30, 2025	F · Potential for harm, facility-wide	The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective.
Oct 30, 2025	F · Potential for harm, facility-wide	The facility did not designate a qualified infection preventionist — a trained person responsible for running the infection prevention and control program.
Oct 30, 2025	E · Potential for harm, repeated	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Oct 30, 2025	D · Potential for harm, one-off	The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies.
Oct 30, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Oct 30, 2025	D · Potential for harm, one-off	The facility did not educate residents and staff about COVID-19 vaccination, offer the vaccine to those eligible after that education, or properly document everyone's vaccination status.
Nov 7, 2024	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Nov 7, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Nov 7, 2024	D · Potential for harm, one-off	The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes.
Oct 18, 2023	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Oct 18, 2023	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (3 → 6).

Year	Citations	Worst severity that year
2023	2	E
2024	3	F
2025	6	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New Hampshire avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.84	4.11	3.95	top 13% in New Hampshire; top 5% in the U.S.
Registered Nurse hours	1.24	0.82	0.69	top 8% in New Hampshire; top 9% in the U.S.
Weekend total nurse staffing	5.15	3.67	3.50	top 14% in New Hampshire; top 5% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.49	0.55	0.48	bottom 43% in New Hampshire; top 33% in the U.S.
Total nursing staff turnover (%)	13.9	44.1	45.8	top 1% in New Hampshire; top 1% in the U.S.
RN turnover (%)	21.1	40.9	42.9	top 15% in New Hampshire; top 16% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.23, RN 0.90, weekend 3.72. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: —/5

Who owns this facility

Government - State

Owner / manager	Type	Role	Stake	Since
		Ownership Data Not Available

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
"Who is your infection preventionist, and what training do they have?"
"Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
"How do you decide you have enough staff and resources for your resident population, including nights and weekends?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you handle COVID-19 vaccination for residents and staff, and what happens during an outbreak?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"Are staff on every shift trained and certified in CPR, and how do they know each resident's resuscitation wishes?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Grafton County Nursing Home	11.2 mi	North Haverhill, NH	★★☆☆☆	2/5
Lafayette Center	17.1 mi	Franconia, NH	★☆☆☆☆	1/5	SFF

Compare this facility with the 2 closest →

All facilities in Glencliff →

Facility data as of CMS processing date 2026-08-01. CCN 30E059.

The Care File

Visit checklist — Glencliff Home for the Elderly

393 High Street, Glencliff, NH 03238 · 6039893111

Health inspection rating 1/5 · CMS overall 2/5· Fines (3y): $0

Questions for the administrator:

☐ "Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
☐ "Who is your infection preventionist, and what training do they have?"
☐ "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
☐ "How do you decide you have enough staff and resources for your resident population, including nights and weekends?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you handle COVID-19 vaccination for residents and staff, and what happens during an outbreak?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "Are staff on every shift trained and certified in CPR, and how do they know each resident's resuscitation wishes?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 30E059 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)