Dugan Memorial Home
26894 East Main Street, West Point, MS 39773 · Clay County · 60 certified beds · avg 51 residents/day · certified since Jul 1, 2005
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Jun 16, 2025 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Jul 7, 2025 (Deficient, Provider has date of correction)
All citations in the current public record (11)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 18, 2026 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Mar 18, 2026 | D · Potential for harm, one-off | The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand. |
| Mar 18, 2026 | D · Potential for harm, one-off | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. |
| Jun 16, 2025 | ▲ G · Actual harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Sep 26, 2024 | D · Potential for harm, one-off | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. |
| Sep 26, 2024 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Sep 26, 2024 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jun 11, 2024 | D · Potential for harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Jul 13, 2023 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jul 13, 2023 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jul 13, 2023 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (3 → 3).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 3 | 0 | F |
| 2024 | 4 | 0 | D |
| 2025 | 1 | 1 | G ▲ |
| 2026 | 3 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $8,788.
| Date | Type | Amount / length |
|---|---|---|
| Jun 16, 2025 | Fine | $8,788 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Mississippi avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.43 | 4.88 | 3.95 | top 26% in Mississippi; top 8% in the U.S. |
| Registered Nurse hours | 0.94 | 0.74 | 0.69 | top 17% in Mississippi; top 19% in the U.S. |
| Weekend total nurse staffing | 4.28 | 4.09 | 3.50 | top 28% in Mississippi; top 16% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.35 | 0.38 | 0.48 | top 42% in Mississippi; bottom 42% in the U.S. |
| Total nursing staff turnover (%) | 48.7 | 45.7 | 45.8 | bottom 40% in Mississippi; bottom 40% in the U.S. |
| RN turnover (%) | 41.7 | 38.4 | 42.9 | bottom 45% in Mississippi; top 50% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.12, RN 0.88, weekend 4.04. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 4/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Dugan Memorial Home, INC. | Organization | 5% or Greater Direct Ownership Interest | — | 03/01/2002 |
| Arthur, Allison | Individual | Corporate Director | NOT APPLICABLE | 09/19/2022 |
| Arthur, Allison | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/19/2022 |
| Arthur, Allison | Individual | ADP of the SNF | NOT APPLICABLE | 09/19/2022 |
| Dugan Memorial Home, INC. | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/17/2002 |
| Dugan Memorial Home, INC. | Organization | ADP of the SNF | NOT APPLICABLE | 01/17/2002 |
| Moffett, Mitchell | Individual | ADP of the SNF | NOT APPLICABLE | 05/01/2025 |
| Vance, Christie | Individual | Corporate Officer | NOT APPLICABLE | 03/23/2020 |
| Vance, Christie | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/23/2020 |
| Vance, Christie | Individual | ADP of the SNF | NOT APPLICABLE | 03/23/2020 |
| Zuelzke, James | Individual | Corporate Officer | NOT APPLICABLE | 06/29/2020 |
| Zuelzke, James | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/29/2020 |
| Zuelzke, James | Individual | ADP of the SNF | NOT APPLICABLE | 06/29/2020 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "How do you explain health changes and treatment options to residents and their families?"
- "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
- "If my family member falls or their condition changes, exactly when and how will I be notified?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| West Point Community Living Center | 1.0 mi | West Point, MS | ★☆☆☆☆ | 1/5 | abuse |
| Vineyard Court Nursing Center | 13.7 mi | Columbus, MS | ★★☆☆☆ | 1/5 | |
| Starkville Manor Health Care and Rehabilitation Ce | 13.8 mi | Starkville, MS | —/5 | SFF | |
| Care Center of Aberdeen | 15.8 mi | Aberdeen, MS | ★★☆☆☆ | 2/5 | |
| Trinity Healthcare Center | 16.9 mi | Columbus, MS | ★★★★☆ | 4/5 | |
| The Windsor Place | 17.0 mi | Columbus, MS | ★☆☆☆☆ | 2/5 | |
| Aurora Health and Rehabilitation | 17.6 mi | Columbus, MS | ★★★☆☆ | 2/5 | |
| Carrington, LLC D/B/A the Carrington | 18.1 mi | Starkville, MS | ★★★★★ | 4/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 255313.