Crystal Heights Care Center

How to file a complaint about care →

1 fine totaling $10,489.

Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.

What these staffing numbers mean →

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.07, RN 0.40, weekend 2.59.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.07 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Corporation · changed ownership in the last 12 months

All 16 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain The Ensign Group — 342 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

• Fort Dodge Health and Rehabilitation — Fort Dodge, IA · overall 1/5
• Greater Southside Health and Rehabilitation — Des Moines, IA · overall 1/5abuseSFF
• Hillcrest Health Care Center — Hawarden, IA · overall 1/5abuse
• Rehabilitation Center of Des Moines — Des Moines, IA · overall 3/5
• Spencer Post Acute Rehabilitation Center — Spencer, IA · overall 1/5
• West Bend Health and Rehabilitation — West Bend, IA · overall 4/5
• Woodland Health and Rehabilitation — Mount Pleasant, IA · overall 3/5
• Bennett Hills Rehabilitation and Care Center — Gooding, ID · overall 1/5

Listed by state, then facility name — not a ranking. Showing 8 of the 341 others, continuing from this facility's own place in that list.

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

• "What systems do you use to prevent medication errors, and what happens when one occurs?"
• "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
• "Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
• "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
• "How are residents' personal funds handled here, and what records can families review?"
• "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
• "Who completes resident assessments here, and how do you check them for accuracy?"
• "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"

Also worth asking anywhere

• "Your weekend nurse staffing is reported below the Iowa midpoint — how does the weekend schedule differ from a weekday?"
• "Can I see the plan of correction for the findings in your most recent state inspection?"
• "CMS reports 64% total nursing staff turnover here — who on the care team has been with you longest?"
• "CMS records an ownership change here in the last 12 months — what changed for residents and staff?"
• "The ownership record on file lists 16 owning or managing parties — who makes the decisions about staffing levels?"
• "Can I visit again unannounced, at a mealtime or on a weekend?"

Compare this facility with the 3 closest →

All facilities in Oskaloosa →