Coronado Care Center

Name: Coronado Care Center
Address: 1604 West 18th Street, Portales, NM, 88130, US
Telephone: 5753594719

1604 West 18th Street, Portales, NM 88130 · Roosevelt County · 80 certified beds · avg 73 residents/day · certified since Oct 29, 2003

Part of chain: OPCO SKILLED MANAGEMENT (66 facilities, chain avg rating 2.3★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.88

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (28)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 13, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jun 13, 2025	E · Potential for harm, repeated	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Jun 13, 2025	E · Potential for harm, repeated	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Jun 13, 2025	E · Potential for harm, repeated	The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area.
Jun 13, 2025	E · Potential for harm, repeated	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.
Jun 13, 2025	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Jun 13, 2025	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
Jun 13, 2025	D · Potential for harm, one-off	The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way.
Jun 13, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 17, 2024	F · Potential for harm, facility-wide	The facility did not make sure its nurse aides were properly trained — aides working more than 4 months must be trained and competent, and newer aides must be enrolled in training.
May 17, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 17, 2024	E · Potential for harm, repeated	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
May 17, 2024	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
May 17, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
May 17, 2024	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
May 17, 2024	D · Potential for harm, one-off	The facility did not provide special eating equipment and utensils — like adaptive cups or easy-grip silverware — for residents who need them, along with appropriate help at meals.
May 16, 2023	F · Potential for harm, facility-wide	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
May 16, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 16, 2023	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
May 16, 2023	E · Potential for harm, repeated	The facility did not provide safe and appropriate pain management for a resident who needed it.
May 16, 2023	E · Potential for harm, repeated	The facility did not provide appropriate treatment and services to residents with a mental health condition, difficulty adjusting emotionally, or a history of trauma or post-traumatic stress disorder (PTSD).
May 16, 2023	E · Potential for harm, repeated	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
May 16, 2023	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 16, 2023	E · Potential for harm, repeated	The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area.
May 16, 2023	E · Potential for harm, repeated	The facility did not provide at least one adequately sized room for dining and activities, with good lighting, airflow, and furniture.
May 16, 2023	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
May 16, 2023	D · Potential for harm, one-off	The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from.
May 16, 2023	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (7 → 9).

Year	Citations	Worst severity that year
2023	12	F
2024	7	F
2025	9	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New Mexico avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.88	3.94	3.95	top 44% in New Mexico; top 45% in the U.S.
Registered Nurse hours	0.49	0.70	0.69	bottom 24% in New Mexico; bottom 37% in the U.S.
Weekend total nurse staffing	3.31	3.46	3.50	bottom 49% in New Mexico; bottom 48% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.41	0.46	0.48	top 49% in New Mexico; top 46% in the U.S.
Total nursing staff turnover (%)	37.1	53.3	45.8	top 14% in New Mexico; top 29% in the U.S.
RN turnover (%)	61.5	53.6	42.9	bottom 41% in New Mexico; bottom 20% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.50, RN 0.44, weekend 2.98. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 2/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Caliber Advisors LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	03/01/2023
Casa Healthcare, LLC	Organization	Direct Ownership Interest	NOT APPLICABLE	03/01/2023
First Sweetzer Holdings LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	03/01/2023
Hatteras Investments LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	03/01/2023
1604 W 18th Street NM, LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/01/2023
Casa Healthcare, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	03/01/2023
Continuum Rehab Group LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/01/2023
Foster, Jalaina	Individual	Operational/Managerial Control	NOT APPLICABLE	08/16/2025
Foster, Jalaina	Individual	ADP of the SNF	NOT APPLICABLE	08/16/2025
Garetz, David	Individual	Corporate Officer	NOT APPLICABLE	03/01/2023
Garetz, David	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2023
Gurwitz, Solomon	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	07/17/2025
Hagins, Elizabeth	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	07/17/2025
Hallmark Advisors, LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/01/2023
Hansen Hunter LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/17/2025
Kaplan, Esther	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	07/17/2025
Kaplan, Mosha	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	07/17/2025
Mindle, Adam	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	07/17/2025
Opco Ca Skilled Mgmt INC.	Organization	ADP of the SNF	NOT APPLICABLE	03/01/2023
Opco NM Skilled Mgmt, LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/01/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"What is your current medication error rate, and what have you changed to bring errors down?"
"Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
"Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"What is your policy on physical restraints, and what alternatives do you try first?"
"If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Retirement Ranches INC.	18.6 mi	Clovis, NM	★★★★★	4/5
St. Anthony Healthcare and Rehabilitation Center	18.7 mi	Clovis, NM	★★☆☆☆	2/5
Clovis Healthcare and Rehabilitation Center	19.1 mi	Clovis, NM	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Portales →

Facility data as of CMS processing date 2026-08-01. CCN 325114.

The Care File

Visit checklist — Coronado Care Center

1604 West 18th Street, Portales, NM 88130 · 5753594719

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "What is your current medication error rate, and what have you changed to bring errors down?"
☐ "Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
☐ "Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "What is your policy on physical restraints, and what alternatives do you try first?"
☐ "If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 325114 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)