Community Health and Rehabilitation Center

Name: Community Health and Rehabilitation Center
Address: 3611 TRANSMITTER ROAD, Panama City, FL, 32404, US
Telephone: 8505884643

3611 Transmitter Road, Panama City, FL 32404 · Bay County · 120 certified beds · avg 97 residents/day · certified since Dec 17, 1997

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.30

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (11)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Aug 28, 2025	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Aug 28, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Aug 28, 2025	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Aug 28, 2025	D · Potential for harm, one-off	The facility's bedrooms did not give residents visual privacy — such as curtains or dividers — when privacy is needed.
Jun 6, 2024	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Jun 6, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jun 6, 2024	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Jun 6, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jun 6, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Aug 31, 2023	E · Potential for harm, repeated	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint
Mar 16, 2023	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (5 → 4).

Year	Citations	Worst severity that year
2023	2	E
2024	5	D
2025	4	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Florida avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.30	4.03	3.95	top 22% in Florida; top 29% in the U.S.
Registered Nurse hours	0.50	0.76	0.69	bottom 23% in Florida; bottom 38% in the U.S.
Weekend total nurse staffing	4.07	3.68	3.50	top 16% in Florida; top 21% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.35	0.53	0.48	bottom 31% in Florida; bottom 42% in the U.S.
Total nursing staff turnover (%)	43.6	41.4	45.8	bottom 45% in Florida; top 46% in the U.S.
RN turnover (%)	66.7	46.0	42.9	bottom 16% in Florida; bottom 15% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.72, RN 0.43, weekend 3.52. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 2/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Cleveland, Jeffrey	Individual	5% or Greater Direct Ownership Interest	10%	03/01/2021
Fraser, Geoffrey	Individual	5% or Greater Direct Ownership Interest	10%	03/01/2021
Gallagher, Duane	Individual	5% or Greater Direct Ownership Interest	30%	03/01/2021
McElheney, Randall	Individual	5% or Greater Indirect Ownership Interest	50%	03/01/2021
Quality Care Properties LLC	Organization	5% or Greater Direct Ownership Interest	50%	01/01/2014
Clear Choice Health Care LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	03/01/2021
Cleveland, Jeffrey	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2021
Fraser, Geoffrey	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2021
Gallagher, Duane	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/2015
Kennedy, Deborah	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2021
Martin, Marianne	Individual	W-2 Managing Employee	NOT APPLICABLE	01/01/2014

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do you ensure privacy for residents in shared rooms during dressing and personal care?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Pruitthealth - Panama City	3.3 mi	Panama City, FL	★★★★☆	4/5
Clifford Chester Sims State Veterans Nursing Home	3.3 mi	Panama City, FL	★★★★★	5/5
St Andrews Bay Skilled Nursing and Rehabilitation	3.8 mi	Panama City, FL	★★★★☆	4/5
Aviata at Emerald Shores	3.9 mi	Callaway, FL	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Panama City →

Facility data as of CMS processing date 2026-08-01. CCN 105975.

The Care File

Visit checklist — Community Health and Rehabilitation Center

3611 Transmitter Road, Panama City, FL 32404 · 8505884643

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do you ensure privacy for residents in shared rooms during dressing and personal care?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 105975 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)