Central Continuing Care

Name: Central Continuing Care
Address: 1287 Newsome Street, Mount Airy, NC, 27030, US
Telephone: 3367862133

1287 Newsome Street, Mount Airy, NC 27030 · Surry County · 120 certified beds · avg 81 residents/day · certified since Dec 19, 1991

4/5

Health inspection rating (on-site)

Serious findings on record

$5,597

Fines, last 3 years

4.25

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (10)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Sep 11, 2025	D · Potential for harm, one-off	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Sep 11, 2025	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Sep 11, 2025	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
Sep 11, 2025	C · Minimal risk, facility-wide	The facility did not make its inspection results easy for residents to see, or made it hard for residents to contact advocacy agencies like the ombudsman.
Aug 7, 2024	E · Potential for harm, repeated	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Aug 7, 2024	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Aug 7, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Aug 7, 2024	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Dec 5, 2023	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Aug 7, 2023	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (4 → 4).

Year	Citations	Worst severity that year
2023	2	D
2024	4	E
2025	4	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $5,597.

Date	Type	Amount / length
Dec 5, 2023	Fine	$5,597

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	North Carolina avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.25	4.01	3.95	top 23% in North Carolina; top 31% in the U.S.
Registered Nurse hours	0.63	0.64	0.69	top 34% in North Carolina; top 44% in the U.S.
Weekend total nurse staffing	3.34	3.56	3.50	top 44% in North Carolina; bottom 49% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.18	0.41	0.48	bottom 15% in North Carolina; bottom 10% in the U.S.
Total nursing staff turnover (%)	42.6	49.0	45.8	top 35% in North Carolina; top 43% in the U.S.
RN turnover (%)	0.0	45.7	42.9	top 1% in North Carolina; top 1% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.36, RN 0.65, weekend 3.42. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 1/5 · long-stay residents: 1/5 · short-stay residents: 1/5

Who owns this facility

For profit - Partnership

Owner / manager	Type	Role	Stake	Since
Payne, David	Individual	5% or Greater Direct Ownership Interest	50%	09/01/1994
Payne, Mark	Individual	5% or Greater Direct Ownership Interest	50%	09/01/1994
Epperson, Crystal	Individual	Operational/Managerial Control	NOT APPLICABLE	06/01/2002
Payne, David	Individual	Corporate Officer	NOT APPLICABLE	09/01/1994
Payne, Kyle	Individual	Operational/Managerial Control	NOT APPLICABLE	03/17/2014
Payne, Mark	Individual	Corporate Officer	NOT APPLICABLE	09/01/1994

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"Where do you post your latest state inspection results and the ombudsman's contact information?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Northern Regional Hospital	0.6 mi	Mount Airy, NC	★★★★★	5/5
Surry Community Health Center by Harborview	3.0 mi	Mount Airy, NC	★☆☆☆☆	1/5	SFF
Chatham Nursing & Rehabilitation	16.5 mi	Elkin, NC	★★★★★	5/5
Heritage Hall - Laurel Meadows	17.9 mi	Laurel Fork, VA	★★★★★	5/5
King Health and Rehabilitation Center	18.8 mi	King, NC	★★★☆☆	4/5
Village Care of King	19.6 mi	King, NC	★☆☆☆☆	2/5
Pruitthealth-Elkin	19.8 mi	Elkin, NC	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Mount Airy →

Facility data as of CMS processing date 2026-08-01. CCN 345410.

The Care File

Visit checklist — Central Continuing Care

1287 Newsome Street, Mount Airy, NC 27030 · 3367862133

Health inspection rating 4/5 · CMS overall 3/5· Fines (3y): $5,597

Questions for the administrator:

☐ "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "Where do you post your latest state inspection results and the ombudsman's contact information?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 345410 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)