Buckner Westminster Place
2201 Horseshoe Ln, Longview, TX 75605 · Gregg County · 20 certified beds · avg 20 residents/day · certified since Jan 22, 2008 · Medicare only — not Medicaid certified
Certified for Medicare only. Medicare pays for short rehabilitation stays, not for long-term care — and this facility cannot bill Medicaid, which is what most families rely on for a long stay. Ask what a long-term stay here would cost and how it would be paid for. Who pays for nursing home care →
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, repeated · May 9, 2024 · F-0755 · triggered by a complaint
The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Why it matters: Weak pharmacy services lead to medication mistakes, delays, and missed drug interactions that can seriously harm residents.
Severity (K): A life-threatening or extremely dangerous situation affected several residents. Among the most serious findings an inspection can produce.
Corrected: May 10, 2024 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, repeated · May 9, 2024 · F-0760 · triggered by a complaint
The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Why it matters: A serious medication error can cause real harm, hospitalization, or worse.
Severity (K): A life-threatening or extremely dangerous situation affected several residents. Among the most serious findings an inspection can produce.
Corrected: Feb 29, 2024 (Past Non-Compliance)
▲ Actual harm, repeated · Mar 11, 2025 · F-0580 · triggered by a complaint
The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Why it matters: A family could learn about a serious injury or decline days later, after the chance to act has passed.
Severity (H): Multiple residents were actually harmed by the same failure — a pattern of real harm, not an isolated incident.
Corrected: Sep 27, 2024 (Past Non-Compliance)
▲ Actual harm, repeated · Mar 11, 2025 · F-0684 · triggered by a complaint
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (H): Multiple residents were actually harmed by the same failure — a pattern of real harm, not an isolated incident.
Corrected: Sep 27, 2024 (Past Non-Compliance)
All citations in the current public record (15)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jun 4, 2025 | E · Potential for harm, repeated | The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service. |
| Jun 4, 2025 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jun 4, 2025 | D · Potential for harm, one-off | The facility did not develop, carry out, or maintain an effective training program for all new and existing staff members. |
| Jun 4, 2025 | D · Potential for harm, one-off | The facility did not train its staff on dementia care and on recognizing and reporting abuse, neglect, and exploitation. |
| Mar 11, 2025 | ▲ H · Actual harm, repeated | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint |
| Mar 11, 2025 | ▲ H · Actual harm, repeated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| May 15, 2024 | E · Potential for harm, repeated | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
| May 15, 2024 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| May 15, 2024 | D · Potential for harm, one-off | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. |
| May 15, 2024 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| May 9, 2024 | ▲ K · Immediate jeopardy, repeated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint |
| May 9, 2024 | ▲ K · Immediate jeopardy, repeated | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint |
| Mar 22, 2023 | D · Potential for harm, one-off | The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand. |
| Mar 22, 2023 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Mar 22, 2023 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (4 → 4).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 3 | 0 | D |
| 2024 | 6 | 2 | K ▲ |
| 2025 | 6 | 2 | H ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
2 fines totaling $29,716.
| Date | Type | Amount / length |
|---|---|---|
| Mar 11, 2025 | Fine | $10,280 |
| May 9, 2024 | Fine | $19,436 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Texas avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.93 | 3.46 | 3.95 | top 5% in Texas; top 15% in the U.S. |
| Registered Nurse hours | 0.69 | 0.44 | 0.69 | top 10% in Texas; top 37% in the U.S. |
| Weekend total nurse staffing | 4.67 | 3.04 | 3.50 | top 3% in Texas; top 10% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.61 | 0.34 | 0.48 | top 7% in Texas; top 22% in the U.S. |
| Total nursing staff turnover (%) | 30.8 | 55.3 | 45.8 | top 6% in Texas; top 16% in the U.S. |
| RN turnover (%) | 0.0 | 54.6 | 42.9 | — |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.28, RN 0.74, weekend 5.00. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: —/5 · short-stay residents: 4/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Buckner Retirement Services INC | Organization | Trustee of the SNF | NOT APPLICABLE | 01/01/1996 |
| Buckner Retirement Services INC | Organization | ADP of the SNF | NOT APPLICABLE | 07/13/2025 |
| Eady, Lisa | Individual | Corporate Director | NOT APPLICABLE | 01/01/2018 |
| Eady, Lisa | Individual | Trustee of the SNF | NOT APPLICABLE | 01/01/2018 |
| Moore, Jessica | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/12/2012 |
| Moore, Jessica | Individual | ADP of the SNF | NOT APPLICABLE | 04/12/2012 |
| Potter, Deborah | Individual | Corporate Director | NOT APPLICABLE | 01/01/2018 |
| Potter, Deborah | Individual | Trustee of the SNF | NOT APPLICABLE | 01/01/2018 |
| Reyes, Albert | Individual | Corporate Officer | NOT APPLICABLE | 01/02/2007 |
| Robbins, Kenneth | Individual | Corporate Director | NOT APPLICABLE | 04/21/2025 |
| Robbins, Kenneth | Individual | Trustee of the SNF | NOT APPLICABLE | 04/21/2025 |
| Robbins, Kenneth | Individual | ADP of the SNF | NOT APPLICABLE | 04/21/2025 |
| Saade, Walid | Individual | Corporate Director | NOT APPLICABLE | 01/01/2018 |
| Saade, Walid | Individual | Trustee of the SNF | NOT APPLICABLE | 01/01/2018 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "What systems do you use to prevent medication errors, and what happens when one occurs?"
- "If my family member falls or their condition changes, exactly when and how will I be notified?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "Do you have a qualified dietician on staff, and how involved are they in each resident's nutrition plan?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "What training do new hires get before working with residents, and what ongoing training do all staff receive?"
- "What training do all staff get on dementia care and on spotting and reporting abuse?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Heritage at Longview Healthcare Center | 0.5 mi | Longview, TX | ★☆☆☆☆ | 2/5 | |
| The Oaks at Longview | 0.5 mi | Longview, TX | ★★★☆☆ | 4/5 | |
| Avir at Longview | 0.6 mi | Longview, TX | ★☆☆☆☆ | 1/5 | abuse |
| Longview Hill Nursing and Rehabilitation Center | 1.0 mi | Longview, TX | ★☆☆☆☆ | 1/5 | |
| Treviso Transitional Care | 2.0 mi | Longview, TX | ★☆☆☆☆ | 1/5 | |
| Highland Pines Nursing Home | 2.1 mi | Longview, TX | ★☆☆☆☆ | 2/5 | |
| Whispering Pines Lodge | 2.7 mi | Longview, TX | ★☆☆☆☆ | 1/5 | abuseSFF |
| Pine Tree Lodge Nursing Center | 3.4 mi | Longview, TX | ★☆☆☆☆ | 1/5 | |
| Truman W Smith Children's Care Center | 12.5 mi | Gladewater, TX | ★★★★★ | 5/5 | |
| Willow Rehab & Nursing | 13.1 mi | Kilgore, TX | ★★★☆☆ | 2/5 | |
| Legend Oaks Healthcare and Rehabilitation Center G | 13.2 mi | Gladewater, TX | ★★☆☆☆ | 2/5 | |
| Arbor Grace Guest Care Center | 13.7 mi | Kilgore, TX | ★☆☆☆☆ | 2/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 676167.