Alice Hyde Medical Center
45 Sixth Street, Malone, NY 12953 · Franklin County · 135 certified beds · avg 109 residents/day · certified since Jan 1, 1967
Abuse citation flag (CMS)
Part of chain: UNIVERSITY OF VERMONT HEALTH NETWORK (3 facilities, chain avg rating 2.3★)
The abuse flag means inspectors cited this facility for abuse that caused harm to a resident within the past year, or potential for harm in each of the last two years. Source: CMS.
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Mar 6, 2026 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Apr 8, 2026 (Deficient, Provider has date of correction)
All citations in the current public record (19)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 6, 2026 | ▲ G · Actual harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Mar 6, 2026 | D · Potential for harm, one-off | The facility did not make sure a transfer or discharge met the resident's needs and preferences, or did not properly prepare the resident to leave safely. · from a complaint |
| Dec 19, 2025 | E · Potential for harm, repeated | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Dec 19, 2025 | E · Potential for harm, repeated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Dec 19, 2025 | E · Potential for harm, repeated | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. |
| Dec 19, 2025 | D · Potential for harm, one-off | The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. |
| Dec 19, 2025 | D · Potential for harm, one-off | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint |
| Feb 10, 2025 | D · Potential for harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Jun 11, 2024 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Apr 15, 2024 | E · Potential for harm, repeated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint |
| Apr 15, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Aug 18, 2022 | E · Potential for harm, repeated | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. |
| Aug 18, 2022 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jan 31, 2020 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jan 31, 2020 | D · Potential for harm, one-off | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. |
| Jan 31, 2020 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. |
| Jan 31, 2020 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Jan 31, 2020 | D · Potential for harm, one-off | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. |
| Jan 31, 2020 | D · Potential for harm, one-off | The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (2 → 5).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2020 | 6 | 0 | E |
| 2022 | 2 | 0 | E |
| 2024 | 3 | 0 | E |
| 2025 | 6 | 0 | E |
| 2026 | 2 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | New York avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.28 | 3.58 | 3.95 | top 18% in New York; top 30% in the U.S. |
| Registered Nurse hours | 0.76 | 0.68 | 0.69 | top 26% in New York; top 31% in the U.S. |
| Weekend total nurse staffing | 3.84 | 3.13 | 3.50 | top 14% in New York; top 28% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.45 | 0.48 | 0.48 | top 34% in New York; top 40% in the U.S. |
| Total nursing staff turnover (%) | 57.1 | 40.3 | 45.8 | bottom 14% in New York; bottom 21% in the U.S. |
| RN turnover (%) | 36.8 | 39.8 | 42.9 | top 48% in New York; top 41% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.67, RN 0.65, weekend 3.29. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 3/5 · short-stay residents: 5/5
Who owns this facility
Non profit - Other
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| The University of Vermont Health Network INC. | Organization | 5% or Greater Direct Ownership Interest | 100% | 10/07/2015 |
| Biondolillo, Susan | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/14/2019 |
| Biondolillo, Susan | Individual | ADP of the SNF | NOT APPLICABLE | 01/14/2019 |
| Bond, Kristin | Individual | ADP of the SNF | NOT APPLICABLE | 05/15/2023 |
| Busman, Hannah | Individual | Corporate Director | NOT APPLICABLE | 12/18/2024 |
| Busman, Hannah | Individual | Trustee of the SNF | NOT APPLICABLE | 12/18/2024 |
| Cotel, Sivan | Individual | Corporate Director | NOT APPLICABLE | 01/01/2019 |
| Cotel, Sivan | Individual | Trustee of the SNF | NOT APPLICABLE | 01/01/2019 |
| Dabiew, Sherri | Individual | ADP of the SNF | NOT APPLICABLE | 02/27/2015 |
| Duley, Victoria | Individual | Corporate Director | NOT APPLICABLE | 01/01/2020 |
| Duley, Victoria | Individual | Trustee of the SNF | NOT APPLICABLE | 01/01/2020 |
| Dwyer, John | Individual | Corporate Director | NOT APPLICABLE | 01/01/2020 |
| Dwyer, John | Individual | Trustee of the SNF | NOT APPLICABLE | 01/01/2020 |
| Eisinger, Dominic | Individual | Corporate Director | NOT APPLICABLE | 01/01/2021 |
| Eisinger, Dominic | Individual | Trustee of the SNF | NOT APPLICABLE | 01/01/2021 |
| Ellis, Jason | Individual | Corporate Director | NOT APPLICABLE | 12/16/2020 |
| Ellis, Jason | Individual | Trustee of the SNF | NOT APPLICABLE | 12/16/2020 |
| Fitzpatrick, Thomas | Individual | Corporate Director | NOT APPLICABLE | 09/26/2019 |
| Fitzpatrick, Thomas | Individual | Trustee of the SNF | NOT APPLICABLE | 09/26/2019 |
| Golonka, Tom | Individual | Corporate Director | NOT APPLICABLE | 01/01/2020 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "Before a resident is discharged or transferred, how do you make sure the new place can actually meet their needs?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
- "What is your policy on physical restraints, and what alternatives do you try first?"
- "What systems do you use to prevent medication errors, and what happens when one occurs?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| North Country Nursing & Rehabilitation Center | 29.5 mi | Massena, NY | ★★☆☆☆ | 2/5 | |
| Massena Rehabilitation & Nursing Center | 30.6 mi | Massena, NY | ★☆☆☆☆ | 1/5 |
Compare this facility with the 2 closest →
Facility data as of CMS processing date 2026-08-01. CCN 335127.