How to file a complaint about care →
No fines or payment denials in the published 3-year window.
45 Sixth Street, Malone, NY 12953 (opens Google Maps) · Franklin County · (518) 481-8000· 135 certified beds · avg 109 residents/day · certified since Jan 1, 1967 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Abuse citation flag (CMS)
Part of chain: UNIVERSITY OF VERMONT HEALTH NETWORK (3 facilities, chain avg rating 2.3★)
The abuse flag means inspectors cited this facility for abuse that caused harm to a resident within the past year, or potential for harm in each of the last two years. Source: CMS.
New to these records? How to read an inspection report →
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
▲ Actual harm, isolated · Mar 6, 2026 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Apr 8, 2026 (Deficient, Provider has date of correction)
Showing the latest 3 of 19 inspection findings. Open the full record below to read every finding.
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint F-0600
The facility did not make sure a transfer or discharge met the resident's needs and preferences, or did not properly prepare the resident to leave safely. · from a complaint F-0627
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint F-0600
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 6, 2026 | ▲ G · Actual harm, isolated | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint · F-0600 |
| Mar 6, 2026 | D · Potential for more than minimal harm, isolated | The facility did not make sure a transfer or discharge met the resident's needs and preferences, or did not properly prepare the resident to leave safely. · from a complaint · F-0627 |
| Dec 19, 2025 | E · Potential for more than minimal harm, pattern | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint · F-0600 |
| Dec 19, 2025 | E · Potential for more than minimal harm, pattern | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Dec 19, 2025 | E · Potential for more than minimal harm, pattern | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. · F-0679 |
| Dec 19, 2025 | D · Potential for more than minimal harm, isolated | The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. · F-0604 |
| Dec 19, 2025 | D · Potential for more than minimal harm, isolated | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint · F-0760 |
| Feb 10, 2025 | D · Potential for more than minimal harm, isolated | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint · F-0600 |
| Jun 11, 2024 | D · Potential for more than minimal harm, isolated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint · F-0609 |
| Apr 15, 2024 | E · Potential for more than minimal harm, pattern | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint · F-0656 |
| Apr 15, 2024 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Aug 18, 2022 | E · Potential for more than minimal harm, pattern | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. · F-0582 |
| Aug 18, 2022 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Jan 31, 2020 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Jan 31, 2020 | D · Potential for more than minimal harm, isolated | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · F-0580 |
| Jan 31, 2020 | D · Potential for more than minimal harm, isolated | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · F-0610 |
| Jan 31, 2020 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Jan 31, 2020 | D · Potential for more than minimal harm, isolated | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. · F-0756 |
| Jan 31, 2020 | D · Potential for more than minimal harm, isolated | The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies. · F-0838 |
Citations from standard inspections increased between the last two inspection cycles (2 → 5).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2020 | 6 | 0 | E |
| 2022 | 2 | 0 | E |
| 2024 | 3 | 0 | E |
| 2025 | 6 | 0 | E |
| 2026 | 2 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
No fines or payment denials in the published 3-year window.
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | New York avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.28 | 3.58 | 3.95 | top 18% in New York; top 30% in the U.S. |
| Registered Nurse hours | 0.76 | 0.68 | 0.69 | top 26% in New York; top 31% in the U.S. |
| Weekend total nurse staffing | 3.84 | 3.13 | 3.50 | top 14% in New York; top 28% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.45 | 0.48 | 0.48 | top 34% in New York; top 40% in the U.S. |
| Total nursing staff turnover (%) | 57.1 | 40.3 | 45.8 | bottom 14% in New York; bottom 21% in the U.S. |
| RN turnover (%) | 36.8 | 39.8 | 42.9 | top 48% in New York; top 41% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.67, RN 0.65, weekend 3.29.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.67 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 3/5 · short-stay residents: 5/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Alice Hyde Medical Center. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Other
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| The University of Vermont Health Network INC. | Organization | 5% or Greater Direct Ownership Interest | 100% | 10/07/2015 |
| Biondolillo, Susan | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/14/2019 |
| Biondolillo, Susan | Individual | ADP of the SNF | NOT APPLICABLE | 01/14/2019 |
| Bond, Kristin | Individual | ADP of the SNF | NOT APPLICABLE | 05/15/2023 |
| Busman, Hannah | Individual | Corporate Director | NOT APPLICABLE | 12/18/2024 |
| Busman, Hannah | Individual | Trustee of the SNF | NOT APPLICABLE | 12/18/2024 |
| Cotel, Sivan | Individual | Corporate Director | NOT APPLICABLE | 01/01/2019 |
| Cotel, Sivan | Individual | Trustee of the SNF | NOT APPLICABLE | 01/01/2019 |
| Dabiew, Sherri | Individual | ADP of the SNF | NOT APPLICABLE | 02/27/2015 |
| Duley, Victoria | Individual | Corporate Director | NOT APPLICABLE | 01/01/2020 |
| Duley, Victoria | Individual | Trustee of the SNF | NOT APPLICABLE | 01/01/2020 |
| Dwyer, John | Individual | Corporate Director | NOT APPLICABLE | 01/01/2020 |
| Dwyer, John | Individual | Trustee of the SNF | NOT APPLICABLE | 01/01/2020 |
| Eisinger, Dominic | Individual | Corporate Director | NOT APPLICABLE | 01/01/2021 |
| Eisinger, Dominic | Individual | Trustee of the SNF | NOT APPLICABLE | 01/01/2021 |
| Ellis, Jason | Individual | Corporate Director | NOT APPLICABLE | 12/16/2020 |
| Ellis, Jason | Individual | Trustee of the SNF | NOT APPLICABLE | 12/16/2020 |
| Fitzpatrick, Thomas | Individual | Corporate Director | NOT APPLICABLE | 09/26/2019 |
| Fitzpatrick, Thomas | Individual | Trustee of the SNF | NOT APPLICABLE | 09/26/2019 |
| Golonka, Tom | Individual | Corporate Director | NOT APPLICABLE | 01/01/2020 |
Showing 20 of 69 parties CMS has on file for this facility; 49 are not displayed. The full list is in the CMS Ownership dataset.
CMS lists this facility under the chain University of Vermont Health Network — 3 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| North Country Nursing & Rehabilitation Center | 29.5 mi | Massena, NY | ★★☆☆☆ | 2/5 | |
| Massena Rehabilitation & Nursing Center | 30.6 mi | Massena, NY | ★☆☆☆☆ | 1/5 |
Compare this facility with the 2 closest →
CMS records place this facility in Franklin, NY — 2 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 335127.
May we use Google Analytics cookies to measure visits and pages viewed? Optional — every feature works without them. Privacy details