Willowcrest
Albert Einstein Med Ctr, Philadelphia, PA 19141 · Philadelphia County · 44 certified beds · avg 36 residents/day · certified since Sep 21, 1981
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (9)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 5, 2026 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jan 5, 2026 | D · Potential for harm, one-off | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). |
| Jan 5, 2026 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Jan 5, 2026 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Jan 5, 2026 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Jan 5, 2026 | D · Potential for harm, one-off | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Feb 8, 2024 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (2 → 6).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 1 | 0 | D |
| 2025 | 2 | 0 | D |
| 2026 | 6 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Pennsylvania avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 6.46 | 3.94 | 3.95 | top 3% in Pennsylvania; top 2% in the U.S. |
| Registered Nurse hours | 1.88 | 0.80 | 0.69 | top 4% in Pennsylvania; top 2% in the U.S. |
| Weekend total nurse staffing | 5.79 | 3.58 | 3.50 | top 3% in Pennsylvania; top 2% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 1.05 | 0.56 | 0.48 | top 8% in Pennsylvania; top 5% in the U.S. |
| Total nursing staff turnover (%) | 36.2 | 44.5 | 45.8 | top 27% in Pennsylvania; top 27% in the U.S. |
| RN turnover (%) | 43.8 | 39.9 | 42.9 | bottom 40% in Pennsylvania; bottom 46% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 6.17, RN 1.80, weekend 5.53. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: —/5 · short-stay residents: 5/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Jefferson Health Corporation | Organization | 5% or Greater Direct Ownership Interest | — | 03/08/1984 |
| Thomas Jefferson University | Organization | 5% or Greater Indirect Ownership Interest | 100% | 10/04/2021 |
| Ben-Maimon, Carole | Individual | Corporate Director | NOT APPLICABLE | 07/01/2020 |
| Berk, Steven | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2011 |
| Esquenazi, Alberto | Individual | Corporate Director | NOT APPLICABLE | 07/01/2011 |
| Gantman, Lewis | Individual | Corporate Director | NOT APPLICABLE | 07/01/2016 |
| James, Dixieanne | Individual | W-2 Managing Employee | NOT APPLICABLE | 07/01/2020 |
| James, Dixieanne | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2020 |
| Jaspan, David | Individual | Corporate Director | NOT APPLICABLE | 07/01/2016 |
| Klehr, Susan | Individual | Corporate Director | NOT APPLICABLE | 07/01/2011 |
| Korman, John | Individual | Corporate Director | NOT APPLICABLE | 07/01/2011 |
| Kraftsow-Kogan, Ellen | Individual | Corporate Director | NOT APPLICABLE | 07/01/2011 |
| Levitties, Matthew | Individual | Corporate Director | NOT APPLICABLE | 07/01/2011 |
| Lipstein, Robert | Individual | Corporate Director | NOT APPLICABLE | 07/01/2020 |
| Melendez, Jose | Individual | Corporate Director | NOT APPLICABLE | 07/01/2011 |
| Pierce, Deborah | Individual | Corporate Director | NOT APPLICABLE | 07/01/2020 |
| Raymond, Eric | Individual | Corporate Director | NOT APPLICABLE | 07/01/2011 |
| Reichlin, Lawrence | Individual | Corporate Director | NOT APPLICABLE | 07/01/2016 |
| Rovinsky, Madalyn | Individual | Corporate Director | NOT APPLICABLE | 07/01/2020 |
| Stein, Gregory | Individual | Corporate Director | NOT APPLICABLE | 07/01/2016 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
- "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
- "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Philadelphia Protestant Home | 0.5 mi | Philadelphia, PA | ★★★★★ | 5/5 | |
| Willow Terrace | 1.5 mi | Philadelphia, PA | ★☆☆☆☆ | 1/5 | abuse |
| Maplewood Nursing and Rehab Center | 1.6 mi | Philadelphia, PA | ★★★☆☆ | 3/5 | |
| Laurel Square Healthcare and Rehabilitation Center | 1.6 mi | Philadelphia, PA | ★★☆☆☆ | 2/5 | |
| Independence Rehab and Nursing | 1.7 mi | Philadelphia, PA | ★☆☆☆☆ | 1/5 | |
| York Nursing and Rehabilitation Center | 1.9 mi | Philadelphia, PA | ★☆☆☆☆ | 1/5 | abuse |
| Wesley Enhanced Living at Stapeley | 2.1 mi | Philadelphia, PA | ★★★☆☆ | 3/5 | |
| Caring Heart Rehabilitation and Nursing Center | 2.2 mi | Philadelphia, PA | ★★☆☆☆ | 2/5 | |
| Cliveden Nursing and Rehabilitation Center | 2.3 mi | Philadelphia, PA | ★★☆☆☆ | 2/5 | |
| Aristacare at East Falls | 2.7 mi | Philadelphia, PA | ★☆☆☆☆ | 1/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 395515.