Wi Veterans Home Moses Hall
210 Cumberlidge Ave, King, WI 54946 · Waupaca County · 192 certified beds · avg 184 residents/day · certified since Mar 1, 2015
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Apr 20, 2026 · F-0684 · triggered by a complaint
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Feb 5, 2026 (Past Non-Compliance)
▲ Actual harm, one-off · Jun 17, 2026 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: May 15, 2026 (Past Non-Compliance)
▲ Actual harm, one-off · Apr 20, 2026 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: May 14, 2026 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Mar 19, 2025 · F-0760
The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Why it matters: A serious medication error can cause real harm, hospitalization, or worse.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Apr 15, 2025 (Deficient, Provider has date of correction)
All citations in the current public record (17)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jun 17, 2026 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Jun 17, 2026 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Apr 20, 2026 | ▲ J · Immediate jeopardy, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Apr 20, 2026 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Apr 20, 2026 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Mar 19, 2025 | ▲ G · Actual harm, one-off | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. |
| Mar 19, 2025 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Mar 19, 2025 | D · Potential for harm, one-off | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. |
| Mar 19, 2025 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Mar 19, 2025 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| Mar 19, 2025 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Mar 19, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jan 31, 2024 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jan 31, 2024 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jan 31, 2024 | D · Potential for harm, one-off | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. |
| Jan 16, 2024 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Aug 1, 2023 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (6 → 1).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 1 | 0 | D |
| 2024 | 4 | 0 | F |
| 2025 | 7 | 1 | G ▲ |
| 2026 | 5 | 3 | J ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $23,520.
| Date | Type | Amount / length |
|---|---|---|
| Apr 20, 2026 | Fine | $23,520 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Wisconsin avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 6.41 | 4.29 | 3.95 | top 4% in Wisconsin; top 3% in the U.S. |
| Registered Nurse hours | 1.28 | 1.01 | 0.69 | top 20% in Wisconsin; top 8% in the U.S. |
| Weekend total nurse staffing | 5.77 | 3.84 | 3.50 | top 4% in Wisconsin; top 2% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.72 | 0.68 | 0.48 | top 38% in Wisconsin; top 15% in the U.S. |
| Total nursing staff turnover (%) | 32.6 | 46.9 | 45.8 | top 13% in Wisconsin; top 19% in the U.S. |
| RN turnover (%) | 19.3 | 39.7 | 42.9 | top 17% in Wisconsin; top 13% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.10, RN 1.02, weekend 4.59. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: —/5
Who owns this facility
Government - State
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| State of Wisconsin | Organization | 5% or Greater Direct Ownership Interest | 100% | 07/01/2014 |
| Bond, James | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/09/2023 |
| Bond, James | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/09/2023 |
| Bond, James | Individual | ADP of the SNF | NOT APPLICABLE | 01/09/2023 |
| Britz, Bette | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/04/2015 |
| Britz, Bette | Individual | ADP of the SNF | NOT APPLICABLE | 05/04/2015 |
| Butterfield, Brad | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/04/2024 |
| Butterfield, Brad | Individual | ADP of the SNF | NOT APPLICABLE | 11/04/2024 |
| Cooney, Colt | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/02/2024 |
| Cooney, Colt | Individual | ADP of the SNF | NOT APPLICABLE | 12/02/2024 |
| Fay, Susan | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/28/2024 |
| Fay, Susan | Individual | ADP of the SNF | NOT APPLICABLE | 07/28/2024 |
| Fernandez, Gina | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/14/2024 |
| Fernandez, Gina | Individual | ADP of the SNF | NOT APPLICABLE | 01/14/2024 |
| Flack, Nicole | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/15/2020 |
| Flack, Nicole | Individual | ADP of the SNF | NOT APPLICABLE | 03/15/2020 |
| Kaza, Thanmayi | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/31/2023 |
| Kaza, Thanmayi | Individual | ADP of the SNF | NOT APPLICABLE | 07/31/2023 |
| Kimball, Polly | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/11/2012 |
| Kimball, Polly | Individual | ADP of the SNF | NOT APPLICABLE | 03/11/2012 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "What systems do you use to prevent medication errors, and what happens when one occurs?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
- "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
- "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Wi Veterans Hm Ainsworth Hall | 0.0 mi | King, WI | ★★★★★ | 3/5 | |
| Bethany Home | 2.1 mi | Waupaca, WI | ★★★★★ | 4/5 | |
| Avina of Weyauwega | 10.1 mi | Weyauwega, WI | ★☆☆☆☆ | 1/5 | |
| Manawa Com Nur Ctr | 12.3 mi | Manawa, WI | ★☆☆☆☆ | 2/5 | |
| St Joseph Residence | 18.9 mi | New London, WI | ★★★★★ | 4/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 525718.