The Pines Healthcare & Rehab Centers Olean Campus

Name: The Pines Healthcare & Rehab Centers Olean Campus
Address: 2245 WEST STATE STREET, Olean, NY, 14760, US
Telephone: 7163731910

2245 West State Street, Olean, NY 14760 · Cattaraugus County · 120 certified beds · avg 100 residents/day · certified since Aug 28, 1972

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.09

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (9)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 7, 2025	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
Mar 7, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Mar 7, 2025	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
Mar 7, 2025	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Mar 3, 2023	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Mar 3, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Mar 3, 2023	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Mar 3, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Mar 6, 2020	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (4 → 4).

Year	Citations	Worst severity that year
2020	1	D
2023	4	D
2025	4	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New York avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.09	3.58	3.95	top 22% in New York; top 36% in the U.S.
Registered Nurse hours	0.53	0.68	0.69	bottom 42% in New York; bottom 42% in the U.S.
Weekend total nurse staffing	3.68	3.13	3.50	top 19% in New York; top 34% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.22	0.48	0.48	bottom 20% in New York; bottom 16% in the U.S.
Total nursing staff turnover (%)	60.8	40.3	45.8	bottom 10% in New York; bottom 15% in the U.S.
RN turnover (%)	46.7	39.8	42.9	bottom 31% in New York; bottom 41% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.50, RN 0.45, weekend 3.15. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 2/5

Who owns this facility

Government - County

Owner / manager	Type	Role	Stake	Since
County of Cattaraugus	Organization	5% or Greater Direct Ownership Interest	100%	03/01/1973
Burr, Mark	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/03/2024
Gugino, Carol	Individual	Operational/Managerial Control	NOT APPLICABLE	05/15/1999
Patel, Arun	Individual	Operational/Managerial Control	NOT APPLICABLE	09/10/2018
Patel, Arun	Individual	ADP of the SNF	NOT APPLICABLE	05/09/2025
Reynolds, Tammy	Individual	Operational/Managerial Control	NOT APPLICABLE	07/22/2019
Reynolds, Tammy	Individual	ADP of the SNF	NOT APPLICABLE	05/09/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your policy on physical restraints, and what alternatives do you try first?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"What alternatives do you try before using bed rails, and how do you involve families in that decision?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Absolut Center for Nursing and Rehabilitation at a	2.1 mi	Allegany, NY	★★★★★	5/5
Bradford Ecumenical Home, INC	11.4 mi	Bradford, PA	★★★★★	5/5
Cuba Memorial Hospital INC SNF	12.8 mi	Cuba, NY	★☆☆☆☆	2/5	abuse
Pavilion at BRMC, the	13.1 mi	Bradford, PA	★★★★★	4/5
Bradford Manor Nursing and Rehab	14.8 mi	Bradford, PA	★★★☆☆	4/5
Salamanca Rehabilitation & Nursing Center	15.2 mi	Salamanca, NY	★★★★☆	4/5
Sena Kean Nursing and Rehabilitation	18.5 mi	Smethport, PA	★☆☆☆☆	2/5	abuse
Amaryllis Nursing and Rehab	18.7 mi	Smethport, PA	★★★★☆	3/5

Compare this facility with the 3 closest →

All facilities in Olean →

Facility data as of CMS processing date 2026-08-01. CCN 335357.

The Care File

Visit checklist — The Pines Healthcare & Rehab Centers Olean Campus

2245 West State Street, Olean, NY 14760 · 7163731910

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "What is your policy on physical restraints, and what alternatives do you try first?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "What alternatives do you try before using bed rails, and how do you involve families in that decision?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 335357 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)