The Pines Healthcare & Rehab Centers Olean Campus

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

What these staffing numbers mean →

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.50, RN 0.45, weekend 3.15.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.50 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

Government - County

All 7 owning or managing parties CMS has on file are shown — none excluded.

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

• "What is your policy on physical restraints, and what alternatives do you try first?"
• "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
• "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
• "What alternatives do you try before using bed rails, and how do you involve families in that decision?"
• "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
• "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
• "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
• "Can you show me how medications are stored and secured on the units, including controlled drugs?"

Also worth asking anywhere

• "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
• "Can I see the plan of correction for the findings in your most recent state inspection?"
• "CMS reports 61% total nursing staff turnover here — who on the care team has been with you longest?"
• "Can I visit again unannounced, at a mealtime or on a weekend?"

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Cattaraugus, NY — 5 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

• The Pines Healthcare & Rehab Ctrs Machias Campus — Machias, NY · overall 2/5abuse
• Gowanda Rehabilitation and Nursing Center — Gowanda, NY · overall 3/5

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Olean →