Pavilion of Ottawa
704 East Glover Street, Ottawa, IL 61350 · La Salle County · 135 certified beds · avg 128 residents/day · certified since Jun 4, 1981
Part of chain: PAVILION HEALTHCARE (5 facilities, chain avg rating 3.0★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Apr 2, 2025 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Apr 14, 2025 (Deficient, Provider has date of correction)
All citations in the current public record (16)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 20, 2026 | D · Potential for harm, one-off | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint |
| Aug 28, 2025 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Aug 28, 2025 | E · Potential for harm, repeated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Aug 28, 2025 | E · Potential for harm, repeated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Aug 28, 2025 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Aug 28, 2025 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Aug 28, 2025 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| Aug 28, 2025 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Apr 2, 2025 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Oct 24, 2024 | E · Potential for harm, repeated | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. |
| Oct 24, 2024 | D · Potential for harm, one-off | The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. |
| Oct 24, 2024 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Sep 29, 2023 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Sep 29, 2023 | E · Potential for harm, repeated | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Sep 29, 2023 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Sep 29, 2023 | D · Potential for harm, one-off | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (3 → 7).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 4 | 0 | F |
| 2024 | 3 | 0 | E |
| 2025 | 8 | 1 | G ▲ |
| 2026 | 1 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Illinois avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 2.79 | 2.99 | 3.95 | top 42% in Illinois; bottom 8% in the U.S. |
| Registered Nurse hours | 0.56 | 0.63 | 0.69 | top 42% in Illinois; bottom 47% in the U.S. |
| Weekend total nurse staffing | 2.50 | 2.67 | 3.50 | top 43% in Illinois; bottom 9% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.55 | 0.56 | 0.48 | top 38% in Illinois; top 28% in the U.S. |
| Total nursing staff turnover (%) | 31.7 | 44.5 | 45.8 | top 18% in Illinois; top 17% in the U.S. |
| RN turnover (%) | 20.0 | 41.8 | 42.9 | top 15% in Illinois; top 13% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.57, RN 0.72, weekend 3.19. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 5/5 · short-stay residents: 2/5
Who owns this facility
For profit - Individual
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Emst LLC | Organization | Direct Ownership Interest | NOT APPLICABLE | 07/01/2023 |
| Goldstein, Shimon | Individual | Direct Ownership Interest | NOT APPLICABLE | 07/01/2023 |
| Graf, Marcella | Individual | Direct Ownership Interest | NOT APPLICABLE | 12/19/2022 |
| Gross, Shoshana | Individual | Direct Ownership Interest | NOT APPLICABLE | 07/01/2023 |
| Ilana D Aaron Trust C/U Maurice Aaron 2014 Family Gift Trust | Organization | 5% or Greater Direct Ownership Interest | 12% | 12/19/2022 |
| Ilana D Aaron Trust C/U Maurice Aaron 2014 Legacy Gift Trust | Organization | 5% or Greater Direct Ownership Interest | 9% | 12/19/2022 |
| Jonathan H Aaron Revocable Trust | Organization | Direct Ownership Interest | NOT APPLICABLE | 07/01/2023 |
| Kroll, Gabriel | Individual | Direct Ownership Interest | NOT APPLICABLE | 07/01/2023 |
| Proctor, Katherine | Individual | Direct Ownership Interest | NOT APPLICABLE | 07/01/2023 |
| Ripstein, Kenneth | Individual | Direct Ownership Interest | NOT APPLICABLE | 07/01/2023 |
| Aaron, Jonathan | Individual | Managing Control - Governing Body | NOT APPLICABLE | 12/19/2022 |
| Aaron, Jonathan | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/19/2022 |
| Graf, Marcella | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/19/2022 |
| Robin, Jason | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2023 |
| Robin, Jason | Individual | ADP of the SNF | NOT APPLICABLE | 07/01/2023 |
| Stern, Todd | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 11/24/2025 |
| Wetzel, Lauren | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2023 |
| Wetzel, Lauren | Individual | ADP of the SNF | NOT APPLICABLE | 07/01/2023 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
- "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Pleasant View Luther Home | 0.8 mi | Ottawa, IL | ★★★★☆ | 3/5 | |
| La Salle County Nursing Home | 3.4 mi | Ottawa, IL | ★★★★☆ | 3/5 | |
| Goldwater Care Marseilles | 5.9 mi | Marseilles, IL | ★☆☆☆☆ | 2/5 | |
| Parker Nursing & Rehab Center | 13.5 mi | Streator, IL | ★☆☆☆☆ | 2/5 | |
| Arc at Streator | 14.8 mi | Streator, IL | ★★★☆☆ | 3/5 | |
| Manor Court of Peru | 15.1 mi | Peru, IL | ★★★★☆ | 4/5 | |
| Allure of Peru | 15.2 mi | Peru, IL | ★★★☆☆ | 4/5 | |
| Goldwater Care Spring Valley | 19.1 mi | Spring Valley, IL | ★★★★☆ | 4/5 | |
| Serenity Estates at Morris | 19.9 mi | Morris, IL | ★☆☆☆☆ | 3/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 145426.