Munson Healthcare Otsego Memorial Hospital LTCU
825 North Center Street, Gaylord, MI 49735 · Otsego County · 34 certified beds · avg 27 residents/day · certified since Jan 1, 1967
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Apr 1, 2026 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Aug 21, 2025 (Past Non-Compliance)
All citations in the current public record (15)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 1, 2026 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Apr 1, 2026 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Apr 1, 2026 | F · Potential for harm, facility-wide | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Apr 1, 2026 | D · Potential for harm, one-off | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). |
| Apr 1, 2026 | D · Potential for harm, one-off | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. |
| Apr 1, 2026 | D · Potential for harm, one-off | The facility did not arrange hospice services for a resident who needed them, or help the resident move to a facility that could arrange hospice. Hospice provides comfort-focused care for people nearing the end of life. |
| Feb 13, 2025 | F · Potential for harm, facility-wide | The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months. |
| Feb 13, 2025 | E · Potential for harm, repeated | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. |
| Feb 13, 2025 | D · Potential for harm, one-off | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. |
| Feb 13, 2025 | D · Potential for harm, one-off | The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area. |
| Mar 27, 2024 | F · Potential for harm, facility-wide | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. |
| Mar 27, 2024 | D · Potential for harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Mar 27, 2024 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Mar 27, 2024 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Mar 27, 2024 | D · Potential for harm, one-off | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (4 → 6).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 5 | 0 | F |
| 2025 | 4 | 0 | F |
| 2026 | 6 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Michigan avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.71 | 4.32 | 3.95 | top 9% in Michigan; top 6% in the U.S. |
| Registered Nurse hours | 2.17 | 0.84 | 0.69 | top 1% in Michigan; top 1% in the U.S. |
| Weekend total nurse staffing | 5.33 | 3.79 | 3.50 | top 6% in Michigan; top 4% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 1.47 | 0.49 | 0.48 | top 1% in Michigan; top 2% in the U.S. |
| Total nursing staff turnover (%) | 36.1 | 44.1 | 45.8 | top 26% in Michigan; top 27% in the U.S. |
| RN turnover (%) | 38.5 | 39.2 | 42.9 | bottom 49% in Michigan; top 44% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.14, RN 1.95, weekend 4.80. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 2/5 · short-stay residents: 3/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Munson Healthcare | Organization | 5% or Greater Direct Ownership Interest | 100% | 10/02/2019 |
| Bloem, Kenneth | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2022 |
| Bloem, Kenneth | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2022 |
| Dixon, Kathy | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2022 |
| Dixon, Kathy | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2022 |
| Elliot, Benjamin | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/01/2025 |
| Elliot, Benjamin | Individual | ADP of the SNF | NOT APPLICABLE | 04/01/2025 |
| Hoppe, Ruth | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2022 |
| Hoppe, Ruth | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2022 |
| King, Jennifer | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2024 |
| King, Jennifer | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2024 |
| Konopacki, Paul | Individual | Corporate Director | NOT APPLICABLE | 04/15/2025 |
| Konopacki, Paul | Individual | ADP of the SNF | NOT APPLICABLE | 04/15/2025 |
| Korth-White, Kirsten | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2025 |
| Korth-White, Kirsten | Individual | Trustee of the SNF | NOT APPLICABLE | 01/30/2023 |
| Korth-White, Kirsten | Individual | ADP of the SNF | NOT APPLICABLE | 01/30/2023 |
| Lanphier, Edward | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2026 |
| Lanphier, Edward | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2026 |
| Menegebier, David | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2024 |
| Menegebier, David | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2024 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
- "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
- "How do you coordinate hospice care, and can residents stay here while receiving it?"
- "How does your quality committee work, and can you share an example of a problem it identified and fixed?"
- "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Medilodge of Gaylord | 0.5 mi | Gaylord, MI | ★★★★☆ | 2/5 | abuse |
Compare this facility with the 1 closest →
Facility data as of CMS processing date 2026-08-01. CCN 235006.