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Friendship Haven, INC
420 South Kenyon Road, Fort Dodge, IA 50501 (opens Google Maps) · Webster County · (515) 573-2121· 155 certified beds · avg 118 residents/day · certified since Sep 1, 1996 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
3/5
Health inspection rating (on-site)
inspected Jul 3, 2025
0
Serious findings on record
$0
Fines, last 3 years
5.41
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 16 inspection findings. Open the full record below to read every finding.
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint F-0689
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint F-0600
The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint F-0610
View all 16 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 21, 2026 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Sep 10, 2025 | D · Potential for more than minimal harm, isolated | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint · F-0600 |
| Sep 10, 2025 | D · Potential for more than minimal harm, isolated | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint · F-0610 |
| Jul 3, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · F-0628 |
| Jul 3, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · F-0690 |
| Jul 3, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| Dec 31, 2024 | D · Potential for more than minimal harm, isolated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint · F-0609 |
| Dec 31, 2024 | D · Potential for more than minimal harm, isolated | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint · F-0610 |
| Nov 21, 2024 | D · Potential for more than minimal harm, isolated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint · F-0609 |
| Aug 8, 2024 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Aug 8, 2024 | D · Potential for more than minimal harm, isolated | The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. · from a complaint · F-0693 |
| Aug 8, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · F-0698 |
| Jan 25, 2024 | D · Potential for more than minimal harm, isolated | The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition. · F-0638 |
| Jan 25, 2024 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Jan 25, 2024 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint · F-0656 |
| Jan 25, 2024 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (3 → 3).
All citationsSerious citations (G–L)
2024
All citations: 10
Serious citations (G–L): 0
2025
All citations: 5
Serious citations (G–L): 0
2026
All citations: 1
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 10 | 0 | D |
| 2025 | 5 | 0 | D |
| 2026 | 1 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityIowa averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 5.41
Iowa average: 4.37
U.S. average: 3.95
Registered Nurse hours
This facility: 1.02
Iowa average: 0.85
U.S. average: 0.69
Weekend total nurse staffing
This facility: 5.08
Iowa average: 3.86
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Iowa avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.41 | 4.37 | 3.95 | top 9% in Iowa; top 8% in the U.S. |
| Registered Nurse hours | 1.02 | 0.85 | 0.69 | top 26% in Iowa; top 15% in the U.S. |
| Weekend total nurse staffing | 5.08 | 3.86 | 3.50 | top 5% in Iowa; top 6% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.57 | 0.51 | 0.48 | top 29% in Iowa; top 26% in the U.S. |
| Total nursing staff turnover (%) | 40.1 | 44.0 | 45.8 | top 45% in Iowa; top 37% in the U.S. |
| RN turnover (%) | 39.3 | 42.1 | 42.9 | top 47% in Iowa; top 46% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.41, RN 0.83, weekend 4.13.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.41 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 3/5 · short-stay residents: 5/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Friendship Haven, INC. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Anderson, Troy | Individual | Managing Control - Governing Body | NOT APPLICABLE | 07/01/2018 |
| Bemrich, Matthew | Individual | Managing Control - Governing Body | NOT APPLICABLE | 08/01/2024 |
| Burns, Timothy | Individual | Managing Control - Governing Body | NOT APPLICABLE | 07/01/2016 |
| Conrad, Cari | Individual | ADP of the SNF | NOT APPLICABLE | 09/26/2022 |
| Derrig, Mindy | Individual | ADP of the SNF | NOT APPLICABLE | 05/09/2022 |
| Engels, Kalleen | Individual | Corporate Officer | NOT APPLICABLE | 06/16/2014 |
| Engler, John | Individual | Managing Control - Governing Body | NOT APPLICABLE | 07/01/2021 |
| Fillmore, Luke | Individual | Managing Control - Governing Body | NOT APPLICABLE | 08/01/2024 |
| Glasgo, Leah | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/17/2025 |
| Heffernan, Lindsay | Individual | Managing Control - Governing Body | NOT APPLICABLE | 06/22/2023 |
| Hotz Clark, Sharon | Individual | Managing Control - Governing Body | NOT APPLICABLE | 07/01/2017 |
| Hoversten-Majewski, Erin | Individual | ADP of the SNF | NOT APPLICABLE | 08/14/2025 |
| Johnson, Matthew | Individual | Managing Control - Governing Body | NOT APPLICABLE | 07/01/2021 |
| Johnson, Michelle | Individual | Managing Control - Governing Body | NOT APPLICABLE | 07/01/2021 |
| McCarville, Mitch | Individual | ADP of the SNF | NOT APPLICABLE | 10/21/2024 |
| Nanninga, Melissa | Individual | ADP of the SNF | NOT APPLICABLE | 05/09/2022 |
| Osborne Stubbs, Ricki | Individual | Managing Control - Governing Body | NOT APPLICABLE | 08/01/2024 |
| Singer, Robert | Individual | Managing Control - Governing Body | NOT APPLICABLE | 07/01/2017 |
| Thorson, Julie | Individual | Corporate Officer | NOT APPLICABLE | 01/06/2012 |
| Thorson, Julie | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/06/2012 |
Showing 20 of 22 parties CMS has on file for this facility; 2 are not displayed. The full list is in the CMS Ownership dataset.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
- "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
- "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 40% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 22 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Marian Home | 3.9 mi | Fort Dodge, IA | ★★★★★ | 5/5 | |
| Fort Dodge Health and Rehabilitation | 3.9 mi | Fort Dodge, IA | ★☆☆☆☆ | 1/5 | |
| Grandview Healthcare Center | 15.3 mi | Dayton, IA | ★★☆☆☆ | 3/5 | |
| Good Samaritan - Manson | 17.5 mi | Manson, IA | ★★☆☆☆ | 2/5 | |
| Stratford Specialty Care | 18.4 mi | Stratford, IA | ★★☆☆☆ | 2/5 | |
| Humboldt County Memorial Hospital | 18.7 mi | Humboldt, IA | ★★★★★ | 4/5 | |
| Crestview Nursing and Rehabilitation | 19.1 mi | Webster City, IA | ★★☆☆☆ | 2/5 | |
| Southfield Wellness Community | 19.5 mi | Webster City, IA | ★☆☆☆☆ | 1/5 |
Facility data as of CMS processing date 2026-08-01. CCN 165291.