Friendship Haven, INC

Name: Friendship Haven, INC
Address: 420 South Kenyon Road, Fort Dodge, IA, 50501, US
Telephone: 5155732121

420 South Kenyon Road, Fort Dodge, IA 50501 · Webster County · 155 certified beds · avg 118 residents/day · certified since Sep 1, 1996

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.41

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (16)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 21, 2026	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Sep 10, 2025	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Sep 10, 2025	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Jul 3, 2025	D · Potential for harm, one-off	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay).
Jul 3, 2025	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Jul 3, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Dec 31, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Dec 31, 2024	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Nov 21, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Aug 8, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Aug 8, 2024	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. · from a complaint
Aug 8, 2024	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Jan 25, 2024	D · Potential for harm, one-off	The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition.
Jan 25, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Jan 25, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Jan 25, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (3 → 3).

Year	Citations	Worst severity that year
2024	10	D
2025	5	D
2026	1	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Iowa avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.41	4.37	3.95	top 9% in Iowa; top 8% in the U.S.
Registered Nurse hours	1.02	0.85	0.69	top 26% in Iowa; top 15% in the U.S.
Weekend total nurse staffing	5.08	3.86	3.50	top 5% in Iowa; top 6% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.57	0.51	0.48	top 29% in Iowa; top 26% in the U.S.
Total nursing staff turnover (%)	40.1	44.0	45.8	top 45% in Iowa; top 37% in the U.S.
RN turnover (%)	39.3	42.1	42.9	top 47% in Iowa; top 46% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.41, RN 0.83, weekend 4.13. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 3/5 · short-stay residents: 5/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Anderson, Troy	Individual	Managing Control - Governing Body	NOT APPLICABLE	07/01/2018
Bemrich, Matthew	Individual	Managing Control - Governing Body	NOT APPLICABLE	08/01/2024
Burns, Timothy	Individual	Managing Control - Governing Body	NOT APPLICABLE	07/01/2016
Conrad, Cari	Individual	ADP of the SNF	NOT APPLICABLE	09/26/2022
Derrig, Mindy	Individual	ADP of the SNF	NOT APPLICABLE	05/09/2022
Engels, Kalleen	Individual	Corporate Officer	NOT APPLICABLE	06/16/2014
Engler, John	Individual	Managing Control - Governing Body	NOT APPLICABLE	07/01/2021
Fillmore, Luke	Individual	Managing Control - Governing Body	NOT APPLICABLE	08/01/2024
Glasgo, Leah	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/17/2025
Heffernan, Lindsay	Individual	Managing Control - Governing Body	NOT APPLICABLE	06/22/2023
Hotz Clark, Sharon	Individual	Managing Control - Governing Body	NOT APPLICABLE	07/01/2017
Hoversten-Majewski, Erin	Individual	ADP of the SNF	NOT APPLICABLE	08/14/2025
Johnson, Matthew	Individual	Managing Control - Governing Body	NOT APPLICABLE	07/01/2021
Johnson, Michelle	Individual	Managing Control - Governing Body	NOT APPLICABLE	07/01/2021
McCarville, Mitch	Individual	ADP of the SNF	NOT APPLICABLE	10/21/2024
Nanninga, Melissa	Individual	ADP of the SNF	NOT APPLICABLE	05/09/2022
Osborne Stubbs, Ricki	Individual	Managing Control - Governing Body	NOT APPLICABLE	08/01/2024
Singer, Robert	Individual	Managing Control - Governing Body	NOT APPLICABLE	07/01/2017
Thorson, Julie	Individual	Corporate Officer	NOT APPLICABLE	01/06/2012
Thorson, Julie	Individual	Operational/Managerial Control	NOT APPLICABLE	01/06/2012

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Marian Home	3.9 mi	Fort Dodge, IA	★★★★★	5/5
Fort Dodge Health and Rehabilitation	3.9 mi	Fort Dodge, IA	★☆☆☆☆	1/5
Grandview Healthcare Center	15.3 mi	Dayton, IA	★★☆☆☆	3/5
Good Samaritan - Manson	17.5 mi	Manson, IA	★★☆☆☆	2/5
Stratford Specialty Care	18.4 mi	Stratford, IA	★★☆☆☆	2/5
Humboldt County Memorial Hospital	18.7 mi	Humboldt, IA	★★★★★	4/5
Crestview Nursing and Rehabilitation	19.1 mi	Webster City, IA	★★☆☆☆	2/5
Southfield Wellness Community	19.5 mi	Webster City, IA	★☆☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in Fort Dodge →

Facility data as of CMS processing date 2026-08-01. CCN 165291.

The Care File

Visit checklist — Friendship Haven, INC

420 South Kenyon Road, Fort Dodge, IA 50501 · 5155732121

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 165291 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)