Casa de Oro Center

How to file a complaint about care →

2 fines totaling $68,554, plus 3 Medicare payment denial periods.

Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.

What these staffing numbers mean →

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.44, RN 0.50, weekend 3.01.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.44 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Corporation

All 18 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain Genesis Healthcare — 184 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

• Casa Del Sol Center — Las Cruces, NM · overall 3/5
• Casa Real — Santa Fe, NM · overall —/5SFF
• Clayton Nursing and Rehab Center — Clayton, NM · overall 4/5
• Clovis Healthcare and Rehabilitation Center — Clovis, NM · overall 2/5
• Ladera Center — Albuquerque, NM · overall 2/5
• Las Palomas Center — Albuquerque, NM · overall 1/5abuseSFF
• Red Rocks Care Center — Gallup, NM · overall 4/5
• Rio Rancho Center — Rio Rancho, NM · overall 1/5

Listed by state, then facility name — not a ranking. Showing 8 of the 183 others, continuing from this facility's own place in that list.

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

• "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
• "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
• "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
• "How do you keep residents' medical records accurate, complete, and secure?"
• "What systems do you use to prevent medication errors, and what happens when one occurs?"
• "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
• "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
• "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"

Also worth asking anywhere

• "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
• "Can I see the plan of correction for the findings in your most recent state inspection?"
• "CMS reports 59% total nursing staff turnover here — who on the care team has been with you longest?"
• "The ownership record on file lists 18 owning or managing parties — who makes the decisions about staffing levels?"
• "CMS lists this facility under its Special Focus program — what is being done differently, and by when?"
• "Can I visit again unannounced, at a mealtime or on a weekend?"

Compare this facility with the 3 closest →

All facilities in Las Cruces →